Sam Angel
Brighton
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging personable coach and employee trainer successful at maximising team productivity. Consistently recognised for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Safe Shift Operator / Supervisor (Promoted)
BP - M&S
12.2024 - Current
- Respond to and resolve customer questions and concerns.
- Train new employees and delegate daily tasks and responsibilities.
- Complete store closing procedures and balanced tills.
- Responsible for signing visitors into the store, subject to satisfactory ID and PPE.
- Accept BP and M&S deliveries ensuring safe temperature of food.
- Responsible for store safety when managers are not present.
- Report shoplifters on store software, adhering to the 'non-confrontational' policy.
- Authorizse store stock summary daily to ensure stock accuracy.
Customer Service Assistant
BP - M&S
02.2024 - 12.2024
- Cleaned up gas and other spills in accordance with spill procedures.
- Making barista style coffees in the 'Wild-Bean' section of the store.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Learned to work under pressure and collaborate with team members on tills to ensure efficient customer service.
- Worked both BP and M&S delivery to the highest of standards, ensuring shelves were tidy and clean.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Service Colleague
ASDA
09.2022 - 01.2024
- Assisted the team in transporting delivery from the warehouse to the shop floor.
- Gap-filled shelves where necessary over busy seasonal periods.
- Swiftly worked delivery to ease pressure on the night team.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Increased team productivity with effective communication and collaboration strategies.
Asset Operations Analyst Intern
APT Global Solutions Ltd
06.2023 - 08.2023
- Provided asset analysis spreadsheets using Excel for the purpose of managerial guidance.
- Supported team supervisors in documenting invoices for assets worth over £1M in total.
- Assisted the brand partner, D&A Commercial Cleaning Ltd in creating their new 3 year anniversary website: daccs.co.uk.
- Assigned new equipment to cabler gangs and kept records of any losses, which were reported to management.
- Regularly conducted meetings with management to discuss selling/buying assets to support the company going forward.
Customer Service Assistant
Wilko Ltd
05.2020 - 09.2022
- Learned how to perform the yearly stocktake, which I assisted with twice in my time here.
- Assisted with cash-up duties and closing the store.
- Vigilantly monitored customers and store operations in order to maintain store security and reduce potential shoplifting.
- Helped customers find stock, often calling other stores for potential availability.
- Maintained clean and organised work environment to maintain customer safety.
Education
Bachelor of Arts - Media Production
University of Sussex
Falmer, Brighton, East Sussex06-2025
UAL Creative Media Production Technology
East Sussex College Eastbourne
Eastbourne, East Sussex07.2022
GCSEs - 10 GCSEs C-A including English and Maths.
The Causeway School
Eastbourne, East Sussex07.2020
Skills
- Teamwork
- Computer Literate
- Organisational Skills
- Problem-Solving
- Time Management
- Work Ethic
- Attention to Detail
- Workplace safety
References
- Arslan Wahid - Financial Director, APT Global Solutions Ltd: 07956 412151.
- Kimberly Herridge - Store Manager, BP - M&S: 07850 266851
Hobbies
- Football - Played for Pevensey and Westham FC for 10 years as a Goalkeeper.
- Media Production Freelance - Instagram Portfolio @exclaquext
Timeline
Safe Shift Operator / Supervisor (Promoted)
BP - M&S
12.2024 - Current
Customer Service Assistant
BP - M&S
02.2024 - 12.2024
Asset Operations Analyst Intern
APT Global Solutions Ltd
06.2023 - 08.2023
Service Colleague
ASDA
09.2022 - 01.2024
Customer Service Assistant
Wilko Ltd
05.2020 - 09.2022
Bachelor of Arts - Media Production
University of Sussex
UAL Creative Media Production Technology
East Sussex College Eastbourne
GCSEs - 10 GCSEs C-A including English and Maths.
The Causeway School
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