Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging personable coach and employee trainer successful at maximising team productivity. Consistently recognised for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Safe Shift Operator / Supervisor (Promoted)
BP - M&S
373 Kingsway, Hove
12.2024 - Current
Respond to and resolve customer questions and concerns.
Train new employees and delegate daily tasks and responsibilities.
Complete store closing procedures and balanced tills.
Responsible for signing visitors into the store, subject to satisfactory ID and PPE.
Accept BP and M&S deliveries ensuring safe temperature of food.
Responsible for store safety when managers are not present.
Report shoplifters on store software, adhering to the 'non-confrontational' policy.
Authorizse store stock summary daily to ensure stock accuracy.
Customer Service Assistant
BP - M&S
373 Kingsway, Hove
02.2024 - 12.2024
Cleaned up gas and other spills in accordance with spill procedures.
Making barista style coffees in the 'Wild-Bean' section of the store.
Ensured accurate cash handling and maintained a balanced register at the end of each shift.
Learned to work under pressure and collaborate with team members on tills to ensure efficient customer service.
Worked both BP and M&S delivery to the highest of standards, ensuring shelves were tidy and clean.
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Service Colleague
ASDA
Hollingbury, Brighton, East Sussex
09.2022 - 01.2024
Assisted the team in transporting delivery from the warehouse to the shop floor.
Gap-filled shelves where necessary over busy seasonal periods.
Swiftly worked delivery to ease pressure on the night team.
Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Increased team productivity with effective communication and collaboration strategies.
Asset Operations Analyst Intern
APT Global Solutions Ltd
Milton Keynes, Buckinghamshire
06.2023 - 08.2023
Provided asset analysis spreadsheets using Excel for the purpose of managerial guidance.
Supported team supervisors in documenting invoices for assets worth over £1M in total.
Assisted the brand partner, D&A Commercial Cleaning Ltd in creating their new 3 year anniversary website: daccs.co.uk.
Assigned new equipment to cabler gangs and kept records of any losses, which were reported to management.
Regularly conducted meetings with management to discuss selling/buying assets to support the company going forward.
Customer Service Assistant
Wilko Ltd
Eastbourne , East Sussex
05.2020 - 09.2022
Learned how to perform the yearly stocktake, which I assisted with twice in my time here.
Assisted with cash-up duties and closing the store.
Vigilantly monitored customers and store operations in order to maintain store security and reduce potential shoplifting.
Helped customers find stock, often calling other stores for potential availability.
Maintained clean and organised work environment to maintain customer safety.
Educated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealthEducated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealth
<ul>
<li>Designed engaging lesson plans tailored for diverse learning styles.</li>
<li>Collaborated to develop interdisciplinary projects enhancing student understanding.</li>
<li>Maintained regular communication with parents regarding student performance and needs.</li>
<li>Established a safe, supportive learning environment through positive relationships.</li>
<li>Organized resources and activities to boost student engagement in learning.</li>
<li>Planned classroom activities fostering independent, small group, and large group work.</li>
<li>Attended professional development workshops to remain informed on educational trends.</li>
<li>Promoted positive self-esteem and mutual respect while encouraging a love for learning.</li>
</ul> at the learning jungle<ul>
<li>Designed engaging lesson plans tailored for diverse learning styles.</li>
<li>Collaborated to develop interdisciplinary projects enhancing student understanding.</li>
<li>Maintained regular communication with parents regarding student performance and needs.</li>
<li>Established a safe, supportive learning environment through positive relationships.</li>
<li>Organized resources and activities to boost student engagement in learning.</li>
<li>Planned classroom activities fostering independent, small group, and large group work.</li>
<li>Attended professional development workshops to remain informed on educational trends.</li>
<li>Promoted positive self-esteem and mutual respect while encouraging a love for learning.</li>
</ul> at the learning jungle