EDDIE LEE LORENZO
Agat
Summary
*Current Security Clearance Valid Until: 10APR2027*
IT Professional with 8 years experience providing technical solutions through high-quality service and support. Seeking a position in a challenging and rewarding tech environment where I can expand my skills and contribute to a technically fast paced environment.
Overview
11
11
years of professional experience
Work History
IT Specialist (INFOSEC) GS11
USNH GUAM
03.2023 - Current
- Performed risk analyses to identify appropriate security countermeasures.
- Monitored use of data files and regulated access to protect secure information.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Proved successful working within tight deadlines and a fast-paced environment.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Develops projects and Information assurance/security tasks for various subordinates in the implementation of IA/IS programs.
- Plans, coordinates and maintains all computer security suite communications to include Firewalls, IDS/IPS and network screening devices.
- Information Security Specialist serving as the Command Information Assurance Officer (IAO) and subject matter expert for all aspects of Information Systems Assurance and Information Security.
IT Specialist (Customer Support) GS9(ReturnRights)
GUAM NAVAL HOSPITAL
12.2022 - 03.2023
- Manage Group Policies
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems swiftly. - Answered calls and emails at the company's help desk, assisting employees and customers with
troubleshooting computer issues. - Linked computers to the network and to peripheral equipment, including printers and scanners.
- Create Packages via SCCM
- Deploy Packages via SCCM
- Create Task Sequence via SCCM
- Maintain ACAS scans and patching for all workstations
- Create queries in SCCM
- Push Patches, Security Updates, Software Updates to workstations & Servers through SCCM, Tanium,
and PowerShell - Create Standard Operating Procedures for Current & Future Employees
- Create/Configure System Baselines
- Perform Scheduled Applications, Software, & Operating System Upgrades to all Workstations & Servers
- Manage the Users and Computers in AD (Active Directory)
- Create, Capture, and deploy Images
- Coordinate all technology issues and worked with other techs to solve complex IT issues supporting the
network, SharePoint and all IT systems. - Assist users in overcoming functional problems within the system by providing diagnosing and
providing assistance in accordance with routine practices and procedures at USNH Guam. - Assist in major software installations and upgrades. (AHLTA Client files, DMLSS, Microsoft Office,
Adobe Pro, etc) - Perform assignments to meet the ongoing needs for providing effective computer systems services to the
users and recurring maintenance and assistance to users as needed.
Identify and resolve basic computer issues and problems. - Trained users how to operate the computer and software.
IT Specialist (CUST SUPP) GS11
CAMP ZAMA MEDICAL/DENTAL CLINIC
08.2020 - 12.2022
- Work closely with the ISSM (Justin Hesley - justin.t.hesley.civ@health.mil)
- Serve as the information management specialist on matters pertaining to data processing networking, communication initiatives, automation maintenance and repair and all associated technical issues.
- Provide systems analysis, software and hardware, and teleprocessing advice to both functional and personnel.
- Define and establish general work processes and operations to computer processing for Army material.
- Advise on alternate methods of approach and technical guidance and works with user representatives in their formulation of requirements.
- Analyze and define automation and data communications needs of supported customers.
- Ensure customers' system configurations and automation plans are fully compatible with overall communications and networking initiatives within the supported activities.
- Provide advice and assistance in adapting or reconciling problems encountered.
- Evaluate new or changed software to determine how it would support current and planned networking and communications systems and projects, considering problems of compatibility, processing ease and speed, known technological trends and developments.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Linked computers to the network and to peripheral equipment, including printers and scanners.
- Create Packages via SCCM
- Deploy Packages via SCCM
- Create Task Sequence via SCCM
- Maintain ACAS scans and patching for all workstations and servers
- Push Patches, Security Updates, Software Updates to workstations & Servers through SCCM, Tanium, and PowerShell
- Create/Configure System Baselines
- Perform Scheduled Applications, Software, & Operating System Upgrades to all Workstations & Servers
- Manage the Users and Computers in AD (Active Directory)
IT Specialist (Custome Support) GS9
GUAM NAVAL HOSPITAL
08.2018 - 08.2020
- Work closely with the ISSM (Trent Balent - trent.a.balent.civ@health.mil)
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered calls and emails at the company’s help desk, assisting employees and customers with troubleshooting computer issues.
- Linked computers to the network and to peripheral equipment, including printers and scanners.
- Create Packages via SCCM
- Deploy Packages via SCCM
- Create Task Sequence via SCCM
- Maintain ACAS scans and patching for all workstations
- Create queries in SCCM
- Push Patches, Security Updates, Software Updates to workstations & Servers through SCCM, Tanium, and PowerShell
- Create Standard Operating Procedures for Current & Future Employees
- Create/Configure System Baselines
- Perform Scheduled Applications, Software, & Operating System Upgrades to all Workstations & Servers
- Manage the Users and Computers in AD (Active Directory)
- Create, Capture, and deploy Images
- Coordinate all technology issues and worked with other techs to solve complex IT issues supporting the network, SharePoint and all IT systems.
- Assist users in overcoming functional problems within the system by providing diagnosing and providing assistance in accordance with routine practices and procedures at USNH Guam.
- Assist in major software installations and upgrades. (AHLTA Client files, DMLSS, Microsoft Office, Adobe Pro, etc)
- Perform assignments to meet the ongoing needs for providing effective computer systems services to the users and recurring maintenance and assistance to users as needed.
- Identify and resolve basic computer issues and problems.
- Trained users how to operate the computer and software.
Health System Specialist/Administrator
Leidos, Inc./GUAM NAVAL HOSPITAL
06.2017 - 08.2018
- Create Various Local and Remote user accounts for VMS, CHCS and AHLTA Systems.
- Perform Daily, Weekly, and Monthly check for all systems (AHLTA, CHCS Node A, CHCS Node B, COPATH, DII, etc)
- Perform Weekly and Monthly User Account Audits
- Maintain Connectivity and data transfer between LAB Instruments and CHCS.
- Configure and Deploy Devices. (Label Printer, Xeros Printers, MRV Virtual Terminals, etc)
- Perform Daily, Weekly, and Monthly Tape Backups.
- Assist end-users (both local and remote) with questions, problems and requests for supported software and hardware computing platforms in person, via phone, or email
- Diagnose and resolve problems related to PCs, printers, scanners and other desktop peripherals
- Provide AHLTA/CHCS user assistance (trouble tickets, etc.)
- Convey problems to appropriate individual based on established guidelines and procedures.
- Refers more complex problems to senior IT staff or MHS Help Desk.
- Participate in team projects that enhance the quality or efficiency of service support
- Assist in special AHLTA/CHCS product-related issues as needed
- Troubleshoot hardware and application software issues identified by AHLTA/CHCS users
- Provide on-call systems coverage during non-duty hours as required / scheduled
- Provide onsite support for testing, evaluation and implementation of new DHIMS- approved IT systems and system enhancements
- Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates)
- Plan, coordinate, and participate in major system events
- Perform technical escalation
Computer Specialist II / Helpdesk Technician
ALUTIIQ /GUAM NAVAL HOSPITAL
01.2016 - 01.2017
- Provide basic computer support, hardware and software support and general end-user support to maximize USNH Guam's successful use of hospital Automated Information Services (AIS).
- Provide general hardware and software support to the users of USNH Guam AIS.
- Screen, analyze and resolve a variety of hardware and software problems and other system user requests.
- Respond to all technical assistance requests received via verbal or electronic request.
- Produce and maintain monthly reports of Information Management Department workload utilizing the standard Help Desk Request History template.
- Coordinate all technology issues and worked with other techs to solve complex IT issues supporting the network, SharePoint and all IT systems.
- Assist users in overcoming functional problems within the system by providing diagnosing and providing assistance in accordance with routine practices and procedures at USNH Guam.
- Assist in major software installations and upgrades. (AHLTA Client files, DMLSS, Microsoft Office, Adobe Pro, etc)
- Perform assignments to meet the ongoing needs for providing effective computer systems services to the users and recurring maintenance and assistance to users as needed.
- Identify and resolve basic computer issues and problems.
- Trained users how to operate the computer and software.
- Complete portions of larger projects or programs such as program enhancements and upgrades provided by higher echelon.
- Assist the Technical Lead in researching, gathering, drafting and presenting data or other information.
- Diagnose and resolve problems in response to customer reported incidents.
- Provide customer training and assistance.
- Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support service.
- Possess a sound understanding of all MICROSOFT programs (Word, Excel, and Access), database management for monitoring.
- Fluent in operating computer terminals, scanners, copiers, printers, fax machines, and email in a work processing.
- Assist the Technical Lead with researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements.
- Assist the Technical Lead in developing and maintaining problem tracking and resolution databases.
- Execute and manage customer service performance requirements.
- Execute customer support policies, procedures and standards.
- Briefed leadership on technological issues/solutions
Sys Admin/Network Tech/IT Tech/CCTV Tech
MICROPAC INC
06.2016 - 01.2017
- Supported LANs, WANs, network segments, internet, and intranet systems. (Switches, Routers, Wireless Bridge, Hybrid modem/router, IP cameras, DVR systems, PoE injectors, Access Points, Receivers and Transmitters)
- Maintained system efficiency by requiring UPS systems for every electronic system/devices, Performed system Maintenance, and kept Firmware and Patches up to Date.
- Ensured design of system allows all network components/compatibility to work properly together.
- Troubleshoot problems reported by users.
- Make recommendations for future upgrades.
- Maintain network and system security.
- Analyze and isolate issues.
- Monitor networks to ensure security and availability to specific users.
- Evaluate and modify system's performance.
- Identify user needs and proposed how to make systems better.
- Maintain integrity and security of the network.
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
- Perform network address assignment.
- Assign and configures ports on systems so remote devices are able to connect securely.
- Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
- Administered servers (Windows 2008 R2), desktop computers, printers, routers, switches, phones, smartphones, and software deployment.
- Maximizes network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, collaborating with network architects on network optimization.
- Secures network system by establishing and enforcing policies; defining and monitoring access.
- Managed the administration of IT inventory, to include asset management related processes, workflow and validation tools.
- Ensured corporate and legal guidelines are followed for managing IT hardware and software assets.
- Responsible for the evaluation, recommendation, and implementation of asset management systems for all IT technical assets.
- Performed data analysis to identify data inaccuracies and initiates procedures to correct and prevent future occurrences.
- Installed various access control devices.
- Programmed Access Control Panels, Installed various CCTV camera types both Analog & Digital IP, Systems Install & Program DVR Recording units, Installed cable pathway systems (cable trays and cable racks).
- Installed, terminate, test, label and document horizontal, and other cables.
- Dressed and route cable into closets and control rooms.
LifeGuard
Fiesta Resort
03.2016 - 01.2017
- Inventory of poolside equipment
- Maintained continuous surveillance of people in swimming pools and oceans
- Ensured appropriate headcount of people involved in a water sport on an hourly basis
- Called out warnings to people who may have ventured too far or are in imminent danger
- Provided safety information to people prior to them indulging in a water sport
- Supervised swimmers to ensure that they are swimming within the safety protocols
- Spot hazards or potential hazards and take measures to prevent accidents
- Controlled and report unruly behavior and evict individuals not adhering to behavior protocols
- Perform rescues in the event of drowning or swimming accidents
- Perform first aid and CPR according to the demands of adverse situations
- Perform pool chemical checks to ensure safety and hygiene
- Maintain accurate records of pool use and chemical levels
- Teach swimming techniques and safety education to new swimmers
- Check safety of rescue tubes and buoys and perform needed maintenance
- Ensure that all pool equipment is stored safely and that any lost items are kept in a safe place.
Network Administrator/ System Administrator
Haya Youth Center
11.2015 - 12.2015
- Supported LANs, WANs, network segments, Internet, and intranet systems.
- Maintained system efficiency by creating URL filters, Basic user accounts, Firewall rules, Access control rules, Disabling unnecessary and harmful tools and programs, Keeping all terminals/workstations on a static IP, and performed windows updates frequently .
- Ensured design of system allows all components to work properly together.
- Made recommendations for future upgrades of Operating Systems and Hardware ( Server, Monitors, Desktops, Hard drives, Switches, Printers,etc)
- Maintained network and system security.
- Ensured network connectivity throughout a company's LAN/WAN by verifying and monitoring the network.
- Terminated and connected all network devices.
- Performed network address assignment Administer desktop computers, printers, routers, and switches.
Communications/Plumbing/Electrician/LifeGuard
Margarita Charters
10.2013 - 10.2015
- Performed repair work (engine; inspect parts for issues; overhaul or replace carburetors, starters, pumps, electrical and fuel systems; rebuild parts; rewire ignition system, lights, and instrument panels; repair options and accessories such as VHF radios, GPS, and stereo system.)
- Worked with manager to coordinate daily task Performed all preventative maintenance (oil changes, break-in services, annual services, lower end services, and cable replacements)
- Diagnosed and troubleshooted units and report extent of damage or malfunction to the manager/owner
- Drove Charter Boat
- Communicated and worked in a team environment
- Experienced servicing marine inboard engines
- Conducted boat retrievals and tow-in upon various open water/customer locations
- Insured security and safety of customers on boat Rescued multiple distressed swimmers.
IT Technician/Cashier/Bagger
Kim Chee Superstore
07.2013 - 08.2013
- Stood up infrastructure of cameras and store register systems
- Store inventory
- Installed stores BINGO system
- Customer Service Representative
- Bagged store products.
- Consistently provided friendly guest service and heartfelt hospitality.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
Education
CYSA+
COMPTIA
Online Training10.2021
SPLUNK FUNDAMENTALS
SPLUNK
Online TrainingAdministrating With POWERSHELL - Training
New Horizons Guam CLC
Dededo, 04.2019
Administrating With SCCM - Training
New Horizons Guam CLC
Dededo, 04.2019
CCENT (Cisco Certified Entry Networking Tech) Certification - Networking
New Horizons Guam CLC
Dededo, Guam2018
COMPTIA IT OPERATIONS SPECIALIST - IT Infrastucture
Guam Computer Training & Solutions
Tamuning, Guam2018
COMPTIA SECURE INFRASTRUCTURE SPECIALIST - Cybersecurity
Guam Computer Training & Solutions
Tamuning, Guam2018
MCP (Microsoft Certified Professional) Certification - Microsoft
New Horizons Guam CLC
Dededo, Guam2017
MCSA Server 2012 R2 - Microsoft Server
New Horizons Guam CLC
Dededo, Guam2017
COMPTIA SECURITY+ Certification - Cybersecurity
Guam Computer Training & Solutions
Tamuning, Guam2016
COMPTIA NETWORK+ Certification - Networking
New Horizons Guam CLC
Dededo, Guam2018
CompTIA A+ Certification: - Information Technology
Guam Computer Training & Solutions
Tamuning, Guam2015
High School Diploma - undefined
SOUTHERN HIGH SCHOOL
SANTA RITA, Guam2013
Skills
- Windows XP, 7, 10, and Servers
- Great knowledge of Active Directory and Group Polices
- Knowledge of Active Directory Software (Dell Active Roles/Azure AD)
- SCCM (System Center Configuration Manager) Knowledge
- Android and IOS knowledge
- System upgrades (Windows OS/Server, Ahlta/Chcs Clinical Systems, HikVision/Dahua DVR Systems)
- System Data backup and retrieval (Windows OS/Server,HikVision/Dahua DVR Systems, Virtual Devices)
- Excellent communication skills
- IP forwarding proficient
- Strong proficiency TCP/IP Protocols
- Knowledge of network devices (hubs, switches, and routers)
- Working independently
- Understands strategic direction of enterprise's system and business operational direction
- Network maintenance (Cisco switch, MRV switch, Comtrend modem/router, Enstation Wireless extender/access point, HikVision transmitter/receiver)
- CCTV Dynamic Domain Name Server administrator
- Excellent diagnostic/troubleshooting skills
- Excellent Outlook/Word/Excel skills
- Great knowledge of computer hardware and software
- Created Various types of Clinical accounts for Nurses, Doctors, Providers and remote users
- Daily/Weekly/Monthly Tape Backups
- Great Customer Services (Received Customer Comment Cards from previous jobs)
- Great Knowledge in PowerShell, CMD & Scripting
- Fast paced learner and Great skill multi-tasker
- Strong communication skills
- Ability to train users in applications and operating system fundamentals and to write basic documentation
- Great Knowledge in ACAS, TANIUM, & McAfee
- Great Knowledge in SCCM (Creating Packages, Deploying Packages, Creating Task Sequence, etc)
- Splunk SIEM
- Tenable Nessus
- Infrastructure Change
- Information Auditing
- Compliance with Security Requirements
- Operation and Information Security
- Scanning Tools
- STIGS and Patching
- Technical Support
- System Testing
- Settings Configuration
- Desktop and Laptop Installations
Qualifications
- DATA AND CONTENT MANAGEMENT: Manage End-User's Personal folder (Z: Drive) held in our Share Sever and linked the share to their profile via Active Directory, Manage SCCM Distribution Server which hold all of our Software, Applications, Computer/User Configs, Scripts, etc., Manage Active Directory for our Site which holds all of our User Profiles, Computer Profiles, along with all our Security Groups.
- INFORMATION RESOURCES MANAGEMENT: Manage 900+ NMED Workstations and 4+ NMED Servers. Manage Remedy tickets and templates for USNH GUAM Site, Manage SCCM Server, Manage ACAS scans for all Workstations and lead the Helpdesk Team. Develop and maintain Device and User configurations.
- INFORMATION TECHNOLOGY SECURITY: Worked closely with ISSMs. Patched and Stiged Workstations and servers. Assisted with ATO renewals. Voting member in the Change Control Board. Created and maintained Baseline Configuration for all Worksations and Servers.
- INFORMATION TECHNOLOGY CUSTOMER SUPPORT: Provide great Customer Support to 850+ USNH GUAM users, 90+ Branch Clinic users, 20+ Army VET/PHA users, and others by resolving Hardware/Software issues along with training/teaching users.
- INFORMATION TECHNOLOGY LIFE CYCLE MANAGEMENT: Perform life-cycle functions, installing, maintaining and replacing equipment. Keep all Applications and Software up to date for all devices via SCCM, Keep our Images up to date with all patches and security rollouts that come out once a month, lead the team with Major OS and Hardware/Software Upgrades tasked to our site.
- INFORMATION TECHNOLOGY POLICY AND PLANNING: Conducted requirements validation and software develop planning estimates to maintain IT configuration control. Revised policies and standard operating procedures.
- PROBLEM SOLVING: Effective in assessing and resolving employee conflicts and organizational problems, resulting in an increase in productivity. Strengths in the ability to solve problems, analyzing warning signs, identifying the problem, and finding the solution
- SYSTEM ADMINISTRATION: Prior System Admin for Major Clinical Systems (AHLTA/CHCS), Current System Admin for Active Directory , SCCM, TANIUM, and CPR (Cac Pin Reset) Program. Assisted in Major Network and System Migration. NMED to MHS and AMED to MHS
Accomplishments
- Established good working relationships with customers/clients and co-workers.
- Received multiple customer comment cards and great performance reviews
- Met deadlines consistently
- Maintained 900+ devices with SCCM
- Upgraded 900+ Windows Machine to the latest OS version successfully
- Efficiently resolved many client issues,often earning praises form clients for my efforts
- Southern High School Class of 2013 Top 10 Graduate
- Currently working on receiving CCNA (ICND2), ITILv3 and PowerShell Certifications
- Assisted with the DHA DaaS Migration for Camp Zama
- Lead the DHA MEM Migration for Camp Zama
- Assisted Camp Zama on receiving their full ATO
- Received multiple Awards in my short time with ZAMA
Timeline
IT Specialist (INFOSEC) GS11
USNH GUAM
03.2023 - Current
IT Specialist (Customer Support) GS9(ReturnRights)
GUAM NAVAL HOSPITAL
12.2022 - 03.2023
IT Specialist (CUST SUPP) GS11
CAMP ZAMA MEDICAL/DENTAL CLINIC
08.2020 - 12.2022
IT Specialist (Custome Support) GS9
GUAM NAVAL HOSPITAL
08.2018 - 08.2020
Health System Specialist/Administrator
Leidos, Inc./GUAM NAVAL HOSPITAL
06.2017 - 08.2018
Sys Admin/Network Tech/IT Tech/CCTV Tech
MICROPAC INC
06.2016 - 01.2017
LifeGuard
Fiesta Resort
03.2016 - 01.2017
Computer Specialist II / Helpdesk Technician
ALUTIIQ /GUAM NAVAL HOSPITAL
01.2016 - 01.2017
Network Administrator/ System Administrator
Haya Youth Center
11.2015 - 12.2015
Communications/Plumbing/Electrician/LifeGuard
Margarita Charters
10.2013 - 10.2015
IT Technician/Cashier/Bagger
Kim Chee Superstore
07.2013 - 08.2013
CYSA+
COMPTIA
SPLUNK FUNDAMENTALS
SPLUNK
Administrating With POWERSHELL - Training
New Horizons Guam CLC
Administrating With SCCM - Training
New Horizons Guam CLC
CCENT (Cisco Certified Entry Networking Tech) Certification - Networking
New Horizons Guam CLC
COMPTIA IT OPERATIONS SPECIALIST - IT Infrastucture
Guam Computer Training & Solutions
COMPTIA SECURE INFRASTRUCTURE SPECIALIST - Cybersecurity
Guam Computer Training & Solutions
MCP (Microsoft Certified Professional) Certification - Microsoft
New Horizons Guam CLC
MCSA Server 2012 R2 - Microsoft Server
New Horizons Guam CLC
COMPTIA SECURITY+ Certification - Cybersecurity
Guam Computer Training & Solutions
COMPTIA NETWORK+ Certification - Networking
New Horizons Guam CLC
CompTIA A+ Certification: - Information Technology
Guam Computer Training & Solutions
High School Diploma - undefined
SOUTHERN HIGH SCHOOL
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