Sai Kumar Gangelly
Contact Centre Associate
Hyderabad
Summary
. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
CSE (customer support executive)
Q conneqt
09.2019 - 10.2021
- Worked as an SME (subject matter expert) for 6 months
- Established strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Coordinated priority of support work based on client and business needs.
- Tracked inbound support tickets to provide clear resolutions to customers.
AR caller (accounts receiveable)
Gebbs health care solutions
11.2021 - 06.2022
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
- Established positive rapport with insurance representatives, fostering strong relationships that facilitated swifter issue resolution.
content review
Webhelp India pvt ltd
07.2022 - Current
- Working as an AT (Accredited Trainer).
- Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
- Reviewed customer feedback and developed strategies to improve product quality.
Education
Bachelor of Science - Computer Science
Ushodaya Degree College
Bodhan 04.2001 - 04.2018
MPC -
Sri Vijaya Sai Junior College
Bodhan03.2012
SSC -
Sri Sai Prasanna High School
Bodhan04.2011
Skills
Leading Team Meetings
undefinedPersonal Information
- Father's Name: anjaneyulu
- Mother's Name: jayamma
Disclaimer
I declare that the information and facts stated here true and correct to the best of my knowledge and belief.
Hobbies
Watching Movies,Listening to Music
Timeline
content review
Webhelp India pvt ltd
07.2022 - Current
AR caller (accounts receiveable)
Gebbs health care solutions
11.2021 - 06.2022
CSE (customer support executive)
Q conneqt
09.2019 - 10.2021
Bachelor of Science - Computer Science
Ushodaya Degree College
04.2001 - 04.2018
MPC -
Sri Vijaya Sai Junior College
SSC -
Sri Sai Prasanna High School
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