HELPING PEOPLE
SAIF ULLAH
AIRLINE CUSTOMER SERVICE AGENT
NARITA ,CHIBA
Summary
Friendly Passenger Service Agent with extensive experience in customer-facing roles. Delivers first-class customer experiences through positive, professional service. Organised with good multitasking abilities for flexible adaptive desk assistance. Confident individual with excellent organisation and interpersonal skills seeks Passenger Service Agent role. Works quickly and accurately to maintain smooth, error-free customer support. Computer literate and quick to learn new systems and processes for reliable airport services.
Overview
6
6
years of professional experience
3
3
Languages
Work History
AIRLINE CHECK-IN AGENT
SWISSPORT JAPAN
Narita, Japan
06.2023 - Current
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Greeting passengers on arrival at the airport
- Answering any queries passengers might have about their journey
- Checking bookings and issuing boarding passes
- Keeping passengers updated on any changes to flight information
- Directing passengers to the correct gate for their flight
- Weighing and checking in luggage
- Responding in a calm and professional manner to customer complaints
- General administration duties
- Make sure that late passengers get to their flights before the departure time or are booked on an alternative flight
- Following security procedures
- Checking boarding passes and passports at the boarding gate
- Explained airport process to passengers in preparation for next steps.
- Reviewed passports and travel documentation, issuing boarding passes upon completion.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Performed boarding gate duties in line with airline schedule.
- Led timely check-in procedures to facilitate departures in line with schedule.
- Announced flight status updates and information about gate changes over PA system.
- Spoke clearly to communicate easily with non-native speakers.
- Advised customers on specific visa and passport requirements.
Airport customer service agent
A & K.COM
NARITA, JAPAN
05.2022 - 05.2023
- Minimised passenger complaints, making public address announcements to inform about status updates, delays and emergencies.
- Assisted passengers with special needs to guarantee comfortable travel experience.
Marketing executive
AVASO TECHNOLOGY
KANAGAWA, JAPAN
01.2019 - 12.2021
- Implemented innovative and strategic solutions to mitigate complex marketing and campaign performance challenges.
- Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.
- Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
Education
BACHELOR OF BUSINESS ADMINISTRATION IN MANAGEMENT - MANAGEMENT
THE UNIVERSITY OF COMILLA
DHAKA12.2011
Skills
Check-in procedures
undefinedInterests
Timeline
AIRLINE CHECK-IN AGENT
SWISSPORT JAPAN
06.2023 - Current
Airport customer service agent
A & K.COM
05.2022 - 05.2023
Marketing executive
AVASO TECHNOLOGY
01.2019 - 12.2021
BACHELOR OF BUSINESS ADMINISTRATION IN MANAGEMENT - MANAGEMENT
THE UNIVERSITY OF COMILLA
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