Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Personal Information
Timeline
Generic
Sagar Vaid

Sagar Vaid

Tendo City

Summary

Currently a Granulator & Former Customer service representative with over 5 years of experience handling high-pressure situations, resolving client issues, answering queries, and establishing lasting client relationships. Identifying client's needs and delivering optimized solutions as per client's requests aiming client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Granulation Operator (Manufacturing)

Boehringer Ingelheim Seiyaku
2023.12 - Current


  • Operating mixing and milling machines to granulate powdered ingredients.
  • Setting up the batch size according to the requirements.
  • Following ingredient formulas accurately.
  • Monitoring the granulation process to ensure proper mixing and granulation.
  • Installation of blades and screens, using handtools, and operates oscillating or comminuting mills to force mixture through sieves and produce product of specified fineness.
  • Following ALCOA, Data integrity and GMP standards





Supervisor Interior reform

Victory Works Pvt. Ltd
2020.10 - 2023.10

Perform all demolition-related tasks from removing structural materials to disposing of debris. Safety demolition and clean up Manpower planning and management for completion of sites. Assist with demolition planning. Prepare and submit claims for materials, labor, and machinery.

Perform demolition inspections. Establish and maintain

effective work relationships with subcontractors, construction managers. Being a willing team member.

https://www.v-victory.com/

Sales/Marketing

Terra Works Co. Ltd
2018.12 - 2020.04

Main products: Food (Indian spices, Indian alcoholic beverages, other Indian ingredients)

Customer: Area: Nationwide (in charge of about 200 restaurants)

Target industry: Indian restaurants Sales style: New development (acquire new customers at a pace of 30 cases each month).

Main duties: Developing new customers (acquire phone appointments, visits, interviews), Follow existing customers (con rm current status, propose new products) Quotation creation, delivery arrangement, delivery management.

Results: After joining the company earned sales worth 14

million yen in 8 months (Achieved record high sales amount in company history

Customer Service Telemarketing/Telesales

Ambika Trading Company
2017.09 - 2018.10

Duties: Sales of Main products such as Food (Indian spices, Indian alcoholic beverages, other Indian ingredients).

Organizing & Assisting Promotional activities. Implementing effective marketing Communication campaigns, Budget Planning.

Receiving Customer’s Orders through Phone, Email. Visiting Customers & External agencies(if required).

Maintaining website. Making & Sending the Order Dispatch

data to the concerned warehouses.

Keeping track updating the Delivery statuses of the shipments in the system.

https://shop.ambikajapan.com/en

Customer Service - Customer Support

Saudi Bulk Transport (Senddex) (Saudi Arabia)
2013.03 - 2017.01

Job Responsibilities :

Sending KPI, Collection-Delivery reports to the Top customers, OTIF, WM, SAP, Pick-Pack-Ship, Inventory Management.

Maintaining on-going relationships providing support and resolving problems for the customers.

Responsible for a Team of 5 CS Assistants.

Processing of shipments & working with Internal & External customers. Ensuring all inbound shipments delivered on time and outbound shipments reached to destinations.

Logging the cases with insurance companies and following up with the insurance providers.

Timely communication with origins & consignee’s


https://sbt.sa/

Education

Bachelor of Arts - Arts and Humanities

University of Delhi
New Delhi, India
06.2012

GED -

Diploma in Office ^ Administration Management
New Delhi, India
05.2012

Skills

  • CRM
  • Microsoft Office
  • KPI
  • OTIF
  • SAP
  • Inbound-Outbound Inventory Management
  • Time management
  • Communication Skills

Accomplishments

    Japanese language proficiency Test N3

Certification

  • Diploma in Office Management, https://www.newdelhiymca.in/
  • JLPT N3, https://www.jlpt.jp/e/

Languages

English
Native language
English
Proficient
C2
Japanese
Advanced
C1
Hindi
Proficient
C2

Personal Information

Date of Birth: 01/07/91

Timeline

Granulation Operator (Manufacturing)

Boehringer Ingelheim Seiyaku
2023.12 - Current

Supervisor Interior reform

Victory Works Pvt. Ltd
2020.10 - 2023.10

Sales/Marketing

Terra Works Co. Ltd
2018.12 - 2020.04

Customer Service Telemarketing/Telesales

Ambika Trading Company
2017.09 - 2018.10

Customer Service - Customer Support

Saudi Bulk Transport (Senddex) (Saudi Arabia)
2013.03 - 2017.01

Bachelor of Arts - Arts and Humanities

University of Delhi

GED -

Diploma in Office ^ Administration Management
  • Diploma in Office Management, https://www.newdelhiymca.in/
  • JLPT N3, https://www.jlpt.jp/e/
Sagar Vaid