IT Support Engineer Technical Support Specialist
Bilingual (Japanese N1) professional transitioning from automotive engineering to IT support and technical operations. Skilled in diagnostic software, troubleshooting, technical training, and documentation. Currently learning SAP (ERP fundamentals) to expand IT capabilities. Strong communication skills, customer service experience, and the ability to explain technical concepts clearly. Adept at MS Office and process improvement, with a proven ability to support both technical and non‑technical users.
