With over eight years in the IT industry, I've specialized in client engagement, business analysis, and project management in Sales and Finance, focusing on process optimization and user experience. As a senior business analyst and project manager, I'm now seeking a role to develop commercial strategic visions for IT products while enhancing their effectiveness.
• Led end-to-end management of both minor and major software releases
• Actively engaged in project cost estimation, strategic planning, and prioritisation to align with business goals.
• Facilitated dynamic workshops with Sales, Structurers, and Traders to capture precise user requirements.
• Collaborated with developers to articulate technical specifications, driving the creation of robust IT solutions.
• Wrote documentation of functional and technical requirements, including GUI enhancements and workflow mapping.
• Led the presentation of new tools and features, and diligently monitored User Acceptance Testing (UAT) processes.
• Implemented effective project tracking and monitoring systems, organised follow-up meetings, and delegated tasks for optimal team performance.
• Orchestrated comprehensive release management, including planning, task allocation, and scheduling, ensuring seamless coordination across teams.
• Diligently tracked and supervised daily release activities, collaborating with Business Analysts and developers to resolve issues and mitigate risks.
• Maintained strict control over scope extension and change requests, safeguarding project objectives and deliverables.
• Led cross-functional team efforts in integration testing, enhancing system compatibility and performance.
• Directed Quality Assurance (QA) and User Acceptance Testing (UAT), guaranteeing high standards of software reliability and user satisfaction.
• Spearheaded collaborative workshops with business stakeholders to elucidate user requirements and engaged with cross-functional technical teams to architect robust data solutions.
• Meticulously defined data flow mappings, scheduling, and transformation specifications, ensuring comprehensive documentation for seamless execution.
• Vigilantly monitored development milestones, conducted validation during the technical testing phase, and oversaw User Acceptance Testing (UAT) through to successful production deployment.
• Led cross-border workshops to delineate critical business requirements.
• Executed in-depth data quality evaluations, leading to the development of innovative KPIs and sales analytics tools.
• Developed Excel-based prototypes pivotal in obtaining project green lights.
• Engineered user-focused web interfaces, achieving stakeholder consensus on design and functionality.
• Managed project schedules, facilitating effective communication between technical teams and senior management.
• Created detailed Training Programs and User Manuals to bolster system utilisation.
• Produced incisive weekly and monthly reports on Sales and Finance, guiding executive-level decision-making.
• Efficiently managed client account inquiries and resolved website technical issues, ensuring optimal customer satisfaction.
• Diligently opened client accounts adhering to stringent legal standards and company policies, guaranteeing compliance and integrity.
• Cultivated strategic alliances with SAP-licensed clients
• Executed in-depth functional assessments
• Streamlined prioritization and tracking of support tickets to accelerate troubleshooting efforts.
• Deployed dashboard to track KPIs, project progress, defect resolutions.
• Led new hire onboarding for team fit
• Managed holiday schedules for efficiency
Business Process Improvement