Ryusuke Hiratsuka
Retail Manager
Kanagawa,14
Summary
Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Retail Manager
KENZO Mode
5 2023 - Current
- As Head of Retail, managing the retail and wholesale business of the company.
- 17 B&M stores and 6 outlet stores all over Japan.
- 20 wholesale clients.
- Sales and PL management of the stores.
- People management of the stores (Hiring, Training, Coaching).
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Implement strategic VMD actions.
- Negotiations with department stores and business partners.
- Enhancing store appearance by maintaining cleanliness standards and visually appealing displays that showcase products effectively.
- Improving customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Lead a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
District Manager
adidas
01.2022 - 05.2023
- Managing six company-prioritized concept stores in Tokyo including one Bland Center (in Shibuya), two Originals Flagship Stores (in Shinjuku, Harajuku) and three Bland Core Stores (in Ginza, Ikebukuro, Yokohama).
Senior Store Manager
adidas
04.2020 - 12.2021
- - Take care of two flagship stores in Shinjuku area with total of 70 staff members to have them grow as the faces of the Brand and also make the stores profitable based on P&L - Always think about how to differentiate two stores in the same area by product lineup, in-store promotions/marketing and store's atmosphere created by staff and store layout (Sports-focused Brand Center vs Originals Flagship Store) - As a result in 2021, received the Service Hero Award in 2021 (company selects one person from each country who shows the most outstanding contribution and leadership in building a service culture)
Project Lead
UNIQLO
08.2019 - 04.2020
- Leading a small team with GHQ members from various departments focusing on attracting tourists from each country to stores located in Japan and consequently raising sales and profits of the stores.
Store Manager
UNIQLO
03.2018 - 08.2019
- - Launch new business in Hawaii for expanding FR's global business - Work with local staffing company, Remedy Hawaii to hire 200 associates for store's Grand Opening - Set up Training Center and train and educate new hires in the facility until opening the actual store - Work with Marketing team to conduct some in-mall and in-store events to draw local people's attentions and raise brand recognition in the island - Set seasonal buying plan based on local people's needs and sales estimation and control the healthy inventory once we order for the store - Create Store Layout for 3-story store in the biggest shopping mall in Hawaii - Create Hawaii exclusive items such as Aloha shirts or local brand/artist collaboration T-shirt based on accumulated competitor researches - Analyze P&L sheet to try to achieve positive Operational Profit
Store Manager
UNIQLO
04.2017 - 02.2018
- - Analyze P&L to achieve targets for sales and profits - Set floor layout to maximize sales and profits - Control store inventory to keep it within healthy inventory weeks on hand - Hire associates or change contracts with associates in order to keep the personnel cost within budget - Give product feedbacks to GHQ based on the customers' actual needs to maximize company's gross sales and profits
Assistant Manager
UNIQLO
03.2015 - 03.2017
- - Absorb company's philosophies, policies and principles in order to embody them in the store - Learn all the basic tasks Store Manager do as routines - Experience 4 stores in 2 years to learn from different types of stores and managers
Education
Bachelor of Arts - BA - International Relations and Affairs
Yokohama City University
01.2010 - 04.2015
Business - Business Administration and Management, General
University of Washington
01.2013 - 04.2014
Skills
Business Development / Budget Planning
Languages
Japanese
Proficient
C2
English
Advanced
C1
Korean
Elementary
A2
Chinese
Beginner
A1
Timeline
District Manager
adidas
01.2022 - 05.2023
Senior Store Manager
adidas
04.2020 - 12.2021
Project Lead
UNIQLO
08.2019 - 04.2020
Store Manager
UNIQLO
03.2018 - 08.2019
Store Manager
UNIQLO
04.2017 - 02.2018
Assistant Manager
UNIQLO
03.2015 - 03.2017
Business - Business Administration and Management, General
University of Washington
01.2013 - 04.2014
Bachelor of Arts - BA - International Relations and Affairs
Yokohama City University
01.2010 - 04.2015
Retail Manager
KENZO Mode
5 2023 - Current
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