RYOUKO CELIS
IPSOS
NORZAGARAY,Bulacan
Work Preference
Work Type
Full TimePart Time
Minimum Desired Compensation
₱430/hr
Important To Me
Work from home option
13
Years of experience
Compassionate Nursing Graduate with training in remote healthcare support and Medical Virtual Assistance. Experienced in EHR/EMR systems, HIPAA compliance, appointment scheduling, and patient communication. Strong organizational skills and commitment to data accuracy and confidentiality enhance healthcare teams requiring virtual administrative support.
Work History
Freelance Transcriptionist
3 Years 8 Months- Transcribed audio files with medical and general content, ensuring over 98% accuracy.
- Enhanced documentation, active listening, and formatting skills through high-volume transcription tasks.
- Maintained confidentiality while handling sensitive market research data and respondent information
Customer Service Representative
1 Year 8 Months- Provided excellent customer support via phone, ensuring satisfaction through timely and accurate service.
- Managed customer inquiries and account updates, ensuring accuracy and confidentiality in data entry.
- Handled WiFi subscription and voice minute updates to maintain accurate customer accounts.
- Interacted directly with customers to foster improved communication and resolve issues.
Student Nurse
1 Year 9 Months- Conducted patient admissions and charting, performing intake interviews to gather essential patient information under supervision.
- Assisted in bedside care, vitals, and coordination with hospital staff.
- Rotated through OPD, Medical-Surgical, OB-GYN, and Emergency units.
- Facilitated patient interactions and managed front desk routines, enhancing patient communication and support.
Education
Bachelor of Science - Nursing
Skills
Audio Transcription
EHR/EMR Familiarity
Medical terminology
HIPAA-Compliant Practices
Patient Communication
Appointment Scheduling
Document Editing
Efficient Typing
Google Workspace
Microsoft Office
Attention to detail
Data security
Deadline management
Email and File Organization
Timeline
Freelance Transcriptionist
IPSOS
01.2023 - 09.2026Read More
Customer Service Representative
Convergys
01.2015 - 09.2016Read More
Student Nurse
Various Hospitals
06.2013 - 03.2015Read More
Bulacan State University
Bachelor of Science from Nursing
Read More
RELEVANT TRAINING
- Medical Virtual Assistant Training
- VA's of the Future
- Covered EHR usage, appointment scheduling, patient communication, and HIPAA-compliant practices for remote healthcare support.
- Medical Billing and Coding Training
- Trained in ICD-10, CPT, HCPCS coding, insurance claims processing, and medical documentation.
- Executive Virtual Assistant Training
- Mixed Up Digitals
- Provided experience in appointment scheduling, email management, client communication, file organization, and the use of remote administrative tools.