Russell Lloyd Lumiguid
English Teacher
Tochigi Ken Mooka Shi Daimachi 102-9 Melody Heights B201,09
Summary
Patient and dedicated ALT English Teacher skilled at developing and promoting interactive learning within group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons. Highly collaborative and results-driven, thriving in team environments and adaptable to evolving educational needs. Proven ability to foster supportive and effective learning atmosphere.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Customer Service Representative
SLAY Enterprise
01.2023 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Inside Sales Representative
Podium
01.2023 - 03.2024
- Answered customers' questions regarding products, prices, and availability.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Virtual Assistant/ISA
Evans Realty/YourhomesoldGuarantee
04.2020 - 10.2022
- Assisting the client for their marketing campaigns, calendar management, and helping them get solid face to face appointments for them to upsell and close housing deals.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
English as a Second Language Teacher
Acadsoc Inc. Office
01.2018 - 03.2020
- Educated students in the basics of English grammar and conversational speaking.
- Revise lesson plans based on course objectives.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Data Science/Data Analyst
DEMAND SCIENCE
02.2019 - 12.2019
- Managed marketing campaigns for the company, dissecting and arranging data for our clients and for the CEO.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
Technical Support/Customer Service Representative
IBEX/AT&T
04.2016 - 12.2018
- Helping clients across North America in their Internet/TV technical issues as well as helping them with their billing disputes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Marketing Manager and Data Analytics
Callbox Sales & Marketing
03.2013 - 12.2015
- Managed marketing campaigns for the company, dissecting and arranging data for our clients.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Data Management Encoder
Lynxentry
05.2012 - 02.2013
- Handling and arranging data of foreclosed properties in US for the Bank of America.
- Maintained daily production logs of activities and completed work.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
College Level - BS Information Technology
Computer Sense College
Davao City02-2012
Skills
Student motivation
Computer proficiency
Customer relationship management (CRM)
Relationship building
Client relations
Customer education
Grammar instruction
Substitute teaching
Student engagement
Customer relations
Certification
Certified Virtual Assistant 2022
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Qualities
- Hard Worker
- Diligent
- Attention to detail
- Can work on Minimal Supervision
- Does the Extra Mile
- Team Player
Timeline
Customer Service Representative
SLAY Enterprise
01.2023 - Current
Inside Sales Representative
Podium
01.2023 - 03.2024
Virtual Assistant/ISA
Evans Realty/YourhomesoldGuarantee
04.2020 - 10.2022
Data Science/Data Analyst
DEMAND SCIENCE
02.2019 - 12.2019
English as a Second Language Teacher
Acadsoc Inc. Office
01.2018 - 03.2020
Technical Support/Customer Service Representative
IBEX/AT&T
04.2016 - 12.2018
Marketing Manager and Data Analytics
Callbox Sales & Marketing
03.2013 - 12.2015
Data Management Encoder
Lynxentry
05.2012 - 02.2013
College Level - BS Information Technology
Computer Sense College