Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Rui Jordan Djalo

Penrith

Summary

Dynamic and results-driven professional with over 10 years of experience in logistics and cold storage operations, steadily progressing through multiple roles at Americold. Proven expertise in team leadership, production management, and strategic coordination of operations in high-pressure environments. Currently serving as NSW QSR Manager, specializing in Quick Service Restaurant operations, driving efficiency and customer satisfaction across the region.

Overview

15
15
years of professional experience
1
1
Certification

Work History

QSR Manager

Americold
01.2023 - Current
  • Lead operations for Quick Service Restaurant (QSR) clients, managing regional accounts and ensuring on-time delivery and quality control
  • Collaborate with cross-functional teams to streamline supply chain processes, optimizing efficiency and reducing costs
  • Oversee a large workforce, ensuring all employees comply with safety regulations and performance standards
  • Implement client-specific requirements, ensuring high service levels and customer satisfaction.
  • Oversaw training of more than [Number] team members.

Production Manager

Americold
01.2022 - 01.2023
  • Managed day-to-day production operations, ensuring adherence to quality, safety, and efficiency standards in high-volume environments
  • Led and motivated production teams to meet targets and minimize downtime, enhancing overall productivity by 15%
  • Coordinated closely with the logistics department to ensure smooth product flow and timely order fulfillment
  • Drove continuous improvement initiatives, implementing process changes that resulted in cost savings and better operational throughput.

Team Manager

Americold
01.2021 - 01.2022
  • Oversaw team operations, including workforce scheduling, task delegation, and performance evaluations
  • Mentored and trained team members, promoting internal growth and fostering a positive work environment
  • Implemented safety protocols that reduced workplace accidents by 10% within the first six months
  • Managed relationships with clients, ensuring consistent communication and resolution of any operational issues.

Team Leader

Americold
01.2017 - 01.2021
  • Led a team of multi-operators and forklift drivers, ensuring smooth day-to-day operations in the warehouse
  • Conducted regular training sessions on safety and operational procedures, improving team performance
  • Collaborated with upper management to align team goals with overall company objectives.

Multi-Operator

Americold
01.2016 - 01.2017
  • Operated various machinery and equipment, including forklifts, in a fast-paced cold storage environment
  • Assisted in training new forklift operators, enhancing safety and efficiency across the team
  • Worked closely with supervisors to meet daily and weekly production goals.

Forklift Driver

Americold
01.2014 - 01.2016
  • Safely operated forklifts to move, load, and unload materials in a high-volume cold storage warehouse
  • Maintained accurate inventory records and ensured all products were stored according to company standards
  • Consistently achieved daily and weekly performance targets.

BDM

Groupon
09.2011 - 09.2012
  • Managed a team responsible for sales and client acquisition, driving performance and meeting targets.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced customer satisfaction and retention through effective issue resolution and service delivery.
  • Collaborated with team members to share best practices and improve sales performance.

Sales Representative

Real Insurance
09.2009 - 09.2011
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Provided tailored insurance solutions to meet individual customer needs, achieving and exceeding sales targets.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Skills

  • Leadership & Team Management
  • Production & Operations Management
  • Supply Chain Optimization
  • Client Relationship Management
  • Continuous Process Improvement
  • Safety & Compliance

Certification

  • Cert III in Warehouse and Logistics
  • Forklift Operator Certification
  • EWP Licence

References

Available upon request

Timeline

QSR Manager

Americold
01.2023 - Current

Production Manager

Americold
01.2022 - 01.2023

Team Manager

Americold
01.2021 - 01.2022

Team Leader

Americold
01.2017 - 01.2021

Multi-Operator

Americold
01.2016 - 01.2017

Forklift Driver

Americold
01.2014 - 01.2016

BDM

Groupon
09.2011 - 09.2012

Sales Representative

Real Insurance
09.2009 - 09.2011

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Rui Jordan Djalo