Rudi Sudrajat
Bellstaff
Rusutsu,Hokkaido
Summary
Customer-centered Bellman offering 2 years of experience interacting with sophisticated clientele. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy and professionalism.
Polished individual with fluency in 3 languages. Over 1.5 years of experience serving residents in high-end urban residential buildings. Alert and security-minded.
Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills. Multilingual professional with successful history as Bellman for more than 2 years. Patient and dedicated with understanding of various cultures, and I get review in Agoda and also Good comment from customer in Hotel.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Bell Person
Rusutsu Resort Hotel
Rusutsu, Japan
12.2020 - Current
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to assigned rooms and transported luggage.
- Escorted guests to and from rooms and assisted with baggage
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Greeted arriving guests and assisted with luggage or sports equipment.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Conducted research, gathered information from multiple sources and presented results.
- Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
- Opened doors and transported luggage for customers with care and efficiency.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Posted and maintained public area signage for hotel.
Tenant Relations Officer
The Pakubuwono Signature
Jakarta, Indonesia
08.2019 - 08.2020
- Processed rent collection invoices, billing and other charges in accordance with tenant lease agreements.
- Handling complaints from all tenants to follow up and make problem solving.
- Handling access card resident tenant and visitor card.
- Acted as professional liaison between tenants and personnel in management office.
- Supervised daily operations of property in accordance with corporate policies and procedures.
- Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
- Make a working order and send by e-mail to tenants for assignment that related with tenant's unit, and make sure with assistant manager and finance department.
- Handling booking event tenant with step by step process, set up lay out event, and ensure payment deposit until finishing event with properly.
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
Production Administrator
PT. Mayora Indah Tbk
Bekasi, Indonesia
10.2011 - 10.2012
- Kept accurate and detailed daily production plan based on the production manager's plan with properly.
- Developed and maintained production hard copy files and records to enhance office workflows.
- Ensuring that Purchase Order ( PO ) documents with PPIC are in accordance with the production plan.
- Calculate Purchase Orders ( PO ) according to standard purchase orders.
- Separate and calculate PO calculations based on standard for Local and Export PO, and input via SAP system.
- Ensuring and calculating reject suppliers, production rejection and reject raw materials, and then transfer production with warehouse staff and finish good warehouse.
- Conduct stock inventory of warehouse materials, material rejects and production rejects every 3 months or at the beginning of the month.
- Ensure the difference and accuracy of PO errors for cancellation by PPIC if there are PO calculation errors from PPIC or the production department.
Education
Bachelor of Arts - Japanese Literature
Sekolah Tinggi Bahasa Asing JIA
Bekasi 09.2013 - 08.2018
Skills
Travel accommodations
Certification
TOEIC
Timeline
Bell Person
Rusutsu Resort Hotel
12.2020 - Current
Tenant Relations Officer
The Pakubuwono Signature
08.2019 - 08.2020
Bachelor of Arts - Japanese Literature
Sekolah Tinggi Bahasa Asing JIA
09.2013 - 08.2018
Production Administrator
PT. Mayora Indah Tbk
10.2011 - 10.2012
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