ROCHELLE RACELIS
Summary
As a highly skilled IT engineer with 5 years of professional experience, I possess a strong ability to effectively design, implement, and maintain complex IT systems, networks, and services. With a deep understanding of the latest technologies and industry best practices, I am able to quickly identify and develop innovative solutions to meet the needs of my clients. Additionally, my excellent communication skills and collaborative approach enable me to work effectively with cross-functional teams and stakeholders to achieve common goals. I am dedicated, detail-oriented, and committed to delivering high-quality results that exceed expectations. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technology Support Engineer
We Servev Systems International Inc. (Fujitsu)
10.2021 - Current
- Maintain and monitor AWS infrastructure including EC2 instances, S3 buckets, VPCs, and databases
- Ensure that all systems are up-to-date with the latest patches and updates to mitigate security vulnerabilities
- Maintain documentation for configurations, procedures, and troubleshooting steps to ensure consistency and facilitate knowledge transfer
- Set up and configure monitoring and alerting systems using AWS CloudWatch to proactively identify and address issues
- Provide technical support to users, including assisting with AWS account setup, permissions management, and access issues.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Prepared action plans for problematic processes and assets.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
ITO Service Delivery Consultant
DXC Technology
06.2015 - 11.2018
- Quickly address and resolve issues with Unix and Linux systems, following ITIL processes to minimize disruption and identify root causes
- Safely implement changes and updates to Unix and Linux systems, coordinating releases to maintain stability and minimize risks
- Maintain accurate records of system configurations, procedures, and troubleshooting steps, following ITIL standards to streamline support and knowledge sharing
- Proactively monitor and tune Unix and Linux systems to ensure optimal performance and availability, in line with ITIL principles
- Work with teams and stakeholders to coordinate activities and drive continuous improvement in Unix and Linux system management, following ITIL guidelines.
- Managed multiple projects concurrently, prioritizing tasks effectively to meet deadlines without compromising on quality standards.
- Enhanced customer satisfaction levels by promptly addressing concerns and providing tailored solutions.
- Mentored junior team members, fostering a collaborative work environment that encouraged professional growth.
- Developed strong relationships with clients, maintaining open communication channels for smoother collaboration.
IT Infrastructure Engineer
Unistar Credit and Finance Corporation
09.2014 - 06.2015
- Monitor system performance and capacity, and provide periodic system status reports to department management
- In coordination with the IT Security team, conduct periodic security reviews of all remote access systems and portals
- Maintain accountability for assigned firm and/or vendor equipment
- Perform Tier-2 support functions for remotes access issues
- Install, update and configure Point-of-Sale (POS) system
- Manage Active Directory
- Monitor Orion Network performance
- Work within strict time frames and elevate incidents within defined timeframes
- Test all changes to networks, hardware, software, and hosted applications
- Resolve issues and prepare status reviews and reports
- Professionally represent the infrastructure team as a technical consultant on projects.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
Education
Bachelor of Science - Information Technology
AMA Computer University
Maximina St., Villa Arca Subdivision, Project 8, Q2013
Vocational course - Computer Technology -
Kim Harold Computer And Technical School
2002
Skills
- Redhat/Unix/Linux
- Network
- ITIL
- Microsoft active directory
- AWS
- Vba
- Vmware
- ITSM
- Microsoft server
- Photoshop
- Network cisco
- Project Management
- Engineering Documentation
- Technical reporting
- Project Planning
- System Troubleshooting
Training
- CISCO CERTIFIED NETWORK ASSOCIATE, 02/24/14 - 02/28/14
- VMware vSphere, 11/06/18 - 11/08/18
- ITIL Foundation, 11/13/18 - 11/15/18
Certification
Oracle Cloud Infrastructure 2023 Certified Foundations Associate| October 03, 2023 Microsoft Certified Technology Specialist | Microsoft, License E742-0737 |February 4, 2014
Timeline
Technology Support Engineer
We Servev Systems International Inc. (Fujitsu)
10.2021 - Current
ITO Service Delivery Consultant
DXC Technology
06.2015 - 11.2018
IT Infrastructure Engineer
Unistar Credit and Finance Corporation
09.2014 - 06.2015
Bachelor of Science - Information Technology
AMA Computer University
Vocational course - Computer Technology -
Kim Harold Computer And Technical School