Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

ROCHELLE RACELIS

Summary

As a highly skilled IT engineer with 5 years of professional experience, I possess a strong ability to effectively design, implement, and maintain complex IT systems, networks, and services. With a deep understanding of the latest technologies and industry best practices, I am able to quickly identify and develop innovative solutions to meet the needs of my clients. Additionally, my excellent communication skills and collaborative approach enable me to work effectively with cross-functional teams and stakeholders to achieve common goals. I am dedicated, detail-oriented, and committed to delivering high-quality results that exceed expectations. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technology Support Engineer

We Servev Systems International Inc. (Fujitsu)
10.2021 - Current
  • Maintain and monitor AWS infrastructure including EC2 instances, S3 buckets, VPCs, and databases
  • Ensure that all systems are up-to-date with the latest patches and updates to mitigate security vulnerabilities
  • Maintain documentation for configurations, procedures, and troubleshooting steps to ensure consistency and facilitate knowledge transfer
  • Set up and configure monitoring and alerting systems using AWS CloudWatch to proactively identify and address issues
  • Provide technical support to users, including assisting with AWS account setup, permissions management, and access issues.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Prepared action plans for problematic processes and assets.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Improved team productivity by providing technical guidance and mentoring junior engineers.

ITO Service Delivery Consultant

DXC Technology
06.2015 - 11.2018
  • Quickly address and resolve issues with Unix and Linux systems, following ITIL processes to minimize disruption and identify root causes
  • Safely implement changes and updates to Unix and Linux systems, coordinating releases to maintain stability and minimize risks
  • Maintain accurate records of system configurations, procedures, and troubleshooting steps, following ITIL standards to streamline support and knowledge sharing
  • Proactively monitor and tune Unix and Linux systems to ensure optimal performance and availability, in line with ITIL principles
  • Work with teams and stakeholders to coordinate activities and drive continuous improvement in Unix and Linux system management, following ITIL guidelines.
  • Managed multiple projects concurrently, prioritizing tasks effectively to meet deadlines without compromising on quality standards.
  • Enhanced customer satisfaction levels by promptly addressing concerns and providing tailored solutions.
  • Mentored junior team members, fostering a collaborative work environment that encouraged professional growth.
  • Developed strong relationships with clients, maintaining open communication channels for smoother collaboration.

IT Infrastructure Engineer

Unistar Credit and Finance Corporation
09.2014 - 06.2015
  • Monitor system performance and capacity, and provide periodic system status reports to department management
  • In coordination with the IT Security team, conduct periodic security reviews of all remote access systems and portals
  • Maintain accountability for assigned firm and/or vendor equipment
  • Perform Tier-2 support functions for remotes access issues
  • Install, update and configure Point-of-Sale (POS) system
  • Manage Active Directory
  • Monitor Orion Network performance
  • Work within strict time frames and elevate incidents within defined timeframes
  • Test all changes to networks, hardware, software, and hosted applications
  • Resolve issues and prepare status reviews and reports
  • Professionally represent the infrastructure team as a technical consultant on projects.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Performed preventative maintenance to keep tools and equipment functional.

Education

Bachelor of Science - Information Technology

AMA Computer University
Maximina St., Villa Arca Subdivision, Project 8, Q
2013

Vocational course - Computer Technology -

Kim Harold Computer And Technical School
2002

Skills

  • Redhat/Unix/Linux
  • Network
  • ITIL
  • Microsoft active directory
  • AWS
  • Vba
  • Vmware
  • ITSM
  • Microsoft server
  • Photoshop
  • Network cisco
  • Project Management
  • Engineering Documentation
  • Technical reporting
  • Project Planning
  • System Troubleshooting

Training

  • CISCO CERTIFIED NETWORK ASSOCIATE, 02/24/14 - 02/28/14
  • VMware vSphere, 11/06/18 - 11/08/18
  • ITIL Foundation, 11/13/18 - 11/15/18

Certification

Oracle Cloud Infrastructure 2023 Certified Foundations Associate| October 03, 2023  Microsoft Certified Technology Specialist | Microsoft, License E742-0737 |February 4, 2014

Timeline

Technology Support Engineer

We Servev Systems International Inc. (Fujitsu)
10.2021 - Current

ITO Service Delivery Consultant

DXC Technology
06.2015 - 11.2018

IT Infrastructure Engineer

Unistar Credit and Finance Corporation
09.2014 - 06.2015

Bachelor of Science - Information Technology

AMA Computer University

Vocational course - Computer Technology -

Kim Harold Computer And Technical School
ROCHELLE RACELIS