Hi, I’m
Rochelle Alauya
Niiza,Saitama
Summary
As a trilingual professional with experience in administration and translation, I am seeking an opportunity to utilize my skills in office management, workflow optimization, and multilingual communication. I hope to contribute to the smooth operation of the organization and provide accurate translations between Japanese, English, and Tagalog. I am also eager to continue learning and growing, developing my skills further in both administrative support and language services, while supporting and working alongside a dedicated team.
Overview
16
years of professional experience
5
years of post-secondary education
Work History
Altius Link, INC.
Customer Service Division
11.2024 - 07.2025
Job overview
- Handling inbound and outbound communication
- Providing customer support services
- Addressing and resolving customer complaints
- Managing and maintaining data
- Performing interpretation tasks
- Bridge Communication Between Foreign Customers and Japanese Staff Using Tagalog and English
- Customer Service Promotion Department (November 2024- July 2025)
Shinto Co Ltd.
Management Office
10.2022 - 10.2024
Job overview
- Training and Development of Foreign Employees and providing ongoing work support
- Interpretation and Translation (English, Tagalog, Japanese)
- Payroll Calculations
- Deadline Management and ensuring timely project completion
- Sales Management and performance tracking
- Customer Data Management and Database Maintenance
- Responding to Foreign Customer Inquiries (via email and phone)
- Data Entry and various administrative tasks
- Maintained a tidy receptionist area, including sanitizing and organizing the office
- Foreign Staff Manager (October 2022- October 2024)
Sateraito Office Inc.
Sales Administration
04.2017 - 05.2021
Job overview
- Coordination with the sales team
- Schedule coordination and management
- Managing employee schedules
- Seminar management, material management
- Email correspondence (English and Japanese)
- Translation and Interpretation (English and Japanese)
- Preparing quotations and various sales documents (English)
- Customer data management
- Responding to customer inquiries (in English)
- Various data entry tasks
WorkMe Inc.
Sales Administration
05.2015 - 04.2017
Job overview
- Customer Support (in English, Tagalog, and Japanese)
- Handling Complaints
- Reservation Management
- Check-in and Check-out Procedures
- Room Guidance, Cleaning, and Management
- Restaurant Reservations, Tour Spot Guidance, and Arrangements
- Sales Report
- Customer Service Department (May 2015 - April 2017)
White Inc.
Sales Administration
08.2009 - 10.2014
Job overview
- Order Management
- Inventory Management
- Product Shipping
- Sales and Data Analysis
- Customer Support for International Clients
- Provided telephone support in English, Tagalog, and Japanese.
- Sales Department (August 2009 - October 2014)
Education
Japanese Language School, Meros Language SchoolTokyo, Japan
04.2004 - 03.2005
Japanese Language School, System Toyo GaigoTokyo, Japan
10.2003 - 03.2004
Senior High School, Roosevelt CollegeManila
06.1999 - 03.2003
Skills
- Experienced in administrative tasks, including scheduling, data entry, document management, and customer support
- Strong communication skills via phone and email in English, Japanese, and Tagalog
- Skilled translator and interpreter with years of experience in business settings
- Proficient in translating business documents, emails, and meetings accurately
- Proficient with Microsoft Office and able to multitask in fast-paced environments
Languages
Tagalog (Native Level)
English (Business Level)
Japanese (Intermediate to advanced, N3-N2 Lev
Timeline
Customer Service Division
Altius Link, INC.
11.2024 - 07.2025
Management Office
Shinto Co Ltd.
10.2022 - 10.2024
Sales Administration
Sateraito Office Inc.
04.2017 - 05.2021
Sales Administration
WorkMe Inc.
05.2015 - 04.2017
Sales Administration
White Inc.
08.2009 - 10.2014
Japanese Language School, Meros Language School
04.2004 - 03.2005
Japanese Language School, System Toyo Gaigo
10.2003 - 03.2004
Senior High School, Roosevelt College
06.1999 - 03.2003
ADDITIONAL INFORMATION
Computer Skills:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiar with data entry systems and CRM software
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