Robin Aimi

・Performing maintenance work on rental bikes, ensuring they are in optimal and safe condition for the next customer.

・Conduct assembly and adjustments of purchased bikes, guaranteeing high-quality finishes for each customer.

・Assist in managing warehouse operations, including inventory control, order processing, and shipment coordination.

・Provide customers the best support when considering about purchasing a bike or related items. Listen to each customers request and suggest them the most optimal solution.

・Managing the workshop team and assisting other depertments with bicycle related problems or questions as the chief mechanic and a lead-hand for the workshop.

・Got chosen as a registered mechanic for JCF (Japanese Cycling Federation), participating on national and international training camps and races.

・Accompanied with the Japanese junior national team on their 2 week long expedition to Italy in August 2024.

・Provided exceptional customer service support to hosts and guests, addressing inquiries, resolving issues, and facilitating bookings.

・Managed online listings and postings, ensuring accuracy and attractiveness to potential guests.

・Acted as a window manager during night shifts, handling overnight inquiries and emergencies with professionalism and efficiency.

・Served as the English-speaking operator, assisting English-speaking guests with reservations, inquiries, and support.

・Provided customer service and sales support in a bike shop environment, assisting customers with product selection, recommendations, and purchases.

・Conducted bicycle assembly, adjustments, and repairs to ensure that purchased products were in optimal condition for customers.

・Performed maintenance work on bikes brought into the shop, ranging from puncture repairs to complete overhauls. ・Managed phone calls and social media posts, engaging with customers and promoting shop products and services.

・Participated in races representing the shop, showcasing product knowledge and building brand awareness within the cycling community.

・Assisted with warehouse operations, including inventory management, order processing, and shipment coordination.

・Worked as a mechanic staff for a rental bike workshop, performing maintenance work on rental bikes and assembly of purchased bikes.
・Assisted in establishing a new service course for product storage, maintenance, and shipping.
・Participated in weekly ride events organized by the shop as a ride leader.