ROBERT ALLEN
Chatan,沖縄県
Summary
Adept System Engineer with a proven track record at Okisokou Co.Ltd, specializing in network infrastructure administration and technical support. Leveraged expertise in troubleshooting and system architecture to enhance mission-critical infrastructure performance, achieving significant reductions in connectivity issues. Demonstrates exceptional problem-solving abilities and a commitment to maintaining high customer satisfaction through knowledgeable service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
System Engineer
Okisokou Co.Ltd
Urasoe-Shi, Okinawa
12.2019 - 04.2024
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Planned, implemented, and integrated updated system-oriented projects.
- Created systems for deployment by military in remote locations.
Computer Service Technician
Fry's Electronics
San Marcos,, CA
12.2018 - 12.2019
- Tested computer systems for functionality before returning them to customers.
- Assisted customers with setting up their new computers and peripherals.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Field Service Engineer
Actemium Cegelec Corp
Chatan, Okinawa
03.2016 - 12.2018
- preventative and corrective maintenance services on Fuel Automation Systems on US Military Bases in the Pacific.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Adhered strictly to safety guidelines when performing service tasks onsite.
- Repaired defectives units using manuals and tools.
- Coordinated work between team, other departments, subcontractors and customers.
Macintosh Solutions Consultant
Macintosh solutions consultant
Chatan, Okinawa
04.2013 - 04.2016
- apple product sales , set up demos for new products and promotions
- Resolved customer account and billing problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
Fuel Distribution Systems Operator
Fuel Distribution Systems Operator
Chatan, Okinawa
07.2013 - 03.2016
- Operated loading racks to fill tankers with fuel products.
- Managed inventory levels by ordering additional fuel when required.
- Trained new employees on proper use of equipment associated with the fuel distribution system.
- Responded to emergency situations with calm, professionalism and skill to address and resolve issues and return pump function to ideal levels.
- Inspected pipelines for leaks or corrosion and took necessary corrective action.
- Maintained accurate records of all transactions including receipts, invoices, shipping documents.
Sales Representative
AVOL
Chatan, Okinawa
05.2012 - 04.2013
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Researched competitors' products, prices, and sales techniques.
- Prepared and delivered appropriate presentations on products and services.
Skills
- Backup testing
- Network infrastructure administration
- Hardware and software installation
- Virtualization
- Switches and routers
- System architecture
- System monitoring
- Infrastructure design
- Hardware configuration
- Technical support
- Cisco router and switch security
- Network configuration
- Bandwidth evaluations
- Troubleshooting
- Network security
Certification
- Comptia A+ Service Tech
References
References available upon request.
Timeline
System Engineer
Okisokou Co.Ltd
12.2019 - 04.2024
Computer Service Technician
Fry's Electronics
12.2018 - 12.2019
Field Service Engineer
Actemium Cegelec Corp
03.2016 - 12.2018
Fuel Distribution Systems Operator
Fuel Distribution Systems Operator
07.2013 - 03.2016
Macintosh Solutions Consultant
Macintosh solutions consultant
04.2013 - 04.2016
Sales Representative
AVOL
05.2012 - 04.2013
- Comptia A+ Service Tech
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