Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

RINO MIYA

Multilingual Virtual Assistant & Marketing Coordinator
Sydney
RINO MIYA

Summary

Experienced virtual assistant with over a decade of diverse experience in admin, marketing coordination, bilingual communication, and customer service across multiple countries. Skilled at bridging departments, individuals, and cultures in small to mid-sized companies and public institutions. Known for taking on multifaceted roles and being the go-to person for launching projects, handling admin tasks, translations, and ensuring reliable support. A knowledgeable representative excelling in customer service and client relations, consistently resolving complex issues and enhancing customer satisfaction through positive interactions and high service standards.

Overview

12
years of professional experience
3
Certifications
3
Languages

Work History

Kokosan Group Pty Ltd

Admin Representative & Marketing Coordinator
07.2022 - 04.2024

Job overview

  • Managed capsule toy store admin, inventory, and purchasing
  • Organized marketing events and handled SNS accounts
  • Supported new project development and operations

Trippas White Group / SPOTLESS

F&B Attendant – Virgin Australia Lounge
01.2022 - 02.2024

Job overview

  • Delivered beverage service at Virgin Australia lounge
  • Maintained service areas and ensured excellent guest experience
  • Assisted with cleaning and lounge presentation
  • Casual

Various Hospitality & Retail Roles
01.2012 - 01.2022

Job overview

  • Kitchen/floor manager, waitress, sushi chef (Japan/Australia)
  • Sales clerk at department stores, housekeeping, admin, reception
  • Excelled in diverse, fast-paced environments with international teams

Comfort Hotel Management

Marketing Manager
02.2018 - 03.2019

Job overview

  • Developed cross-platform marketing strategies
  • Managed SNS campaigns, SEO, and ad performance
  • Coordinated with media outlets and internal teams

Cabinet Office, Government of Japan

Opening Manager – Kyoto State Guest House
07.2016 - 01.2017

Job overview

  • Trained and managed over 250 staff members
  • Oversaw emergency handling, logistics, and team communication
  • Built manuals and day-to-day procedures for operations

Study Abroad Agency

Branch Manager & Cebu On-site Coordinator
04.2014 - 03.2016

Job overview

  • Operated Tokyo branch independently (sales, admin, marketing)
  • Traveled to Cebu during peak periods for on-site student and school support
  • Managed emergencies and handled cross-cultural communication

Education

Australian Learning Group

Certificate III & IV from Fitness

University Overview

Kenvale College

Advanced Diploma from Hospitality Management
02.2017

University Overview

Doshisha Women’s College

Bachelor from Human Life and Science
04.2005 - 9 2009

University Overview

Skills

Client service

Certification

RSA (Responsible Service of Alcohol) – Updated Mar 2022

Timeline

Admin Representative & Marketing Coordinator
Kokosan Group Pty Ltd
07.2022 - 04.2024
F&B Attendant – Virgin Australia Lounge
Trippas White Group / SPOTLESS
01.2022 - 02.2024
Marketing Manager
Comfort Hotel Management
02.2018 - 03.2019
Kenvale College
Advanced Diploma from Hospitality Management
02.2017
Opening Manager – Kyoto State Guest House
Cabinet Office, Government of Japan
07.2016 - 01.2017
Branch Manager & Cebu On-site Coordinator
Study Abroad Agency
04.2014 - 03.2016
Various Hospitality & Retail Roles
01.2012 - 01.2022
Doshisha Women’s College
Bachelor from Human Life and Science
04.2005 - 9 2009
Australian Learning Group
Certificate III & IV from Fitness
5 2022
RINO MIYAMultilingual Virtual Assistant & Marketing Coordinator