Rina Tanaka
Bloomberg Global Customer Support Representative
Tokyo
Summary
Customer support representative with 1.5 years of experience assisting in English and Japanese over phone calls and live chats. Specialized in pre-sales and post-sales assistance while handling spontaneous requests. Took lead in various operational improvement projects using Python, Qliksense, and internal analysis tools. Aiming to apply skills developed within the customer support role, passion for managing and analyzing data for external and internal support, and strong desire for further self-development.
Overview
1
1
year of professional experience
2
2
Certifications
2
2
Languages
Work History
Global Customer Support Representative
Bloomberg
01.2023 - Current
- Acquired skills in assisting multiple clients simultaneously (1 call and 2-3 live chats) at high customer service quality. Scored average of 91.7% in QA in 2023 Nov - 2024 May
- Supported pre-sales and post-sales efforts for major buy-side insurance firms and regional banks by offering insights and joining client meetings for spontaneous inquiries and projects
- Initiated and conducted an internal Python foundational learning program across 5 APAC regions with 18 total participants
- As an operation specialist, managed a monthly schedule for 49 team members in 4 different APAC regions while allocating the members' language abilities for sufficient support for incoming inquiries
- Generated daily call-volume reports to track abnormal activities and to ensure all inquiries are being assisted by a relevant representative in a timely manner
- Derived data and composed a call volume report for every weekend using Qliksense and other resources to record any abnormal activities for risk mitigation
- Took ownership in maintaining team procedural documentations by analyzing recent call trends and feedbacks
- Participated in ongoing training for coding and fintech knowledge for self-development to optimize customer support quality
Education
Bachelor of Arts - Economics
Keio University
Tokyo 04.2001 -
High School Diploma -
Wayzata High School
Minnesota, US 04.2001 -
Skills
- Customer service excellence
- Multitasking
- Data Management
- Problem-solving
- Attention to detail
- Teamwork
- Data Analysis with Python
- HTML / CSS
Certification
Data Analysis with Python (freeCodeCamp)
Timeline
Data Analysis with Python (freeCodeCamp)
01-2024
Global Customer Support Representative
Bloomberg
01.2023 - Current
Bloomberg Market Concepts (Bloomberg)
12-2022
Bachelor of Arts - Economics
Keio University
04.2001 -
High School Diploma -
Wayzata High School
04.2001 -
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