Rina Matsumoto

• Conduct the vulnerability of systems via tools (Nessus).
• Drafted security reports and metrics to track security performance and strategize improvements.
• Established the tools to write reports of vulnerabilities for the customer to consider the countermeasures in the future.
• Performed risk analyses to identify appropriate security countermeasures.
• Worked with other teams to enforce the security of applications and systems.
• Reduced potential security risks by proactively monitoring systems for suspicious activity and taking appropriate action.

• Established strong relationships with key stakeholders, fostering collaboration across departments towards common goals.
• Planned and implemented strategies for improving customer service and satisfaction through dispatch tasks.
• Coordinated with regional service teams to resolve customer service issues.

• Optimized bandwidth utilization through careful monitoring of network traffic patterns and adjusting routing policies accordingly.
• Developed detailed metrics and reports to assess the performance of the network, enabling data-driven decision-making for continuous improvement.
• Increased customer satisfaction scores by implementing feedback-driven improvements in IT service delivery processes.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Developed strong communication and organizational skills through working on group projects.

• Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
• Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
• Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.

• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Provided strategic planning advice and financial oversight for corporate stakeholders.