Riley Hughes
Support Worker
Kutchan,Hokkaido
Summary
Experienced professional in customer service and personal care industries since 2019, with a strong foundation in customer relations across healthcare and retail sectors. Fluent in English and Japanese, currently studying German to enhance communication skills. Proficient in IT, with a solid understanding of the latest technologies and remote work capabilities. Committed to maintaining fitness through regular gym attendance and mountain biking activities.
Employed as a driver for a hotel in Niseko, Japan since November last year, enhancing Japanese language proficiency and deepening understanding of Japanese culture and people.
Overview
9
9
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Wayz Goose Café
03.2018
- Customer Service and Front of House duties
- Barista – making and serving drinks
- Kitchen Hand including cleaning, sweeping and general assistant at back-of-shop duties
- Work Placement as part of Certificate in Hospitality
Customer Service
Hazelbrook Cottage Antiques
01.2017
- Serving customers
- Sweeping
- Dusting, and
- General cleaning
Team Member – In Home Carer
Complete Care Team
08.2022 - Current
- Provide 24-hour care for clients with an Acquired Brain Injury or catastrophic injury in their own homes
- Social support for clients that require care including transportation to appointments, shopping, social and spiritual assistance.
Driver
Sansui
11.2025 - 03.2026
- transporting hotel guests to desired destinations
- transporting staff to and from work
- Adhered to all relevant traffic laws and safety regulations.
- Inspected and serviced vehicle, ensuring optimal performance after each shift.
- Maintained safe driving records through strict adherence to traffic rules and regulations.
- Adhered to proper safety procedures and protocols during vehicle loading, unloading, and operation.
Customer Service Team Member, Customer Service Supervisor
Woolworths
12.2019 - 08.2022
- Front end operations including register point of sale
- Handling of all financial transactions/money handling
- Interact with our customers including managing complaints
- Supervisor of Customer Service Team
Sales and Customer Service
Weber BBQ Store
11.2017 - 01.2018
- Serving customers at Point of Sale
- Showing and advising customers on the range of Weber BBQ products which requires product knowledge
- Maintaining the store in good presentation: ongoing cleaning and product placement
Accountancy
01.2017 - 01.2018
- Assist with Bookkeeping for accountancy work with Lucy Hughes.
Education
Senior High School for HSC - Hospitality (Food and Beverage) VET Course, English Studies, Information Technology, Mathematics, Information Process Technology, Business Studies
Springwood High School
01.2019
Skills
Japanese language proficiency
Career advancement
Language acquisition
Certification
Safe Work NSW – Work Health & Safety
References
- Laraine, Staton, Proprietor of Hazelbrook Cottage Antiques, (02) 4758 6919, Hazelbrook Cottage Antiques
- Eddy, Wong, Manager, 0413 263 621, BBQ Galore
Interests
Fluent in the Japanese language, Gaining experience in piloting a drone aircraft for future Commercial use, Video editing and production, I am a keen mountain bike rider, entering local race competitions as well as casual riding the bike trails around NSW, Regularly attend gym to maintain fitness, Camping with family and friends, I enjoy food preparation and cooking gaining experience in a chef’s kitchen at High School and I have completed Certificate 2 in Hospitality (VET Course)
Timeline
Driver
Sansui
11.2025 - 03.2026
Team Member – In Home Carer
Complete Care Team
08.2022 - Current
Customer Service Team Member, Customer Service Supervisor
Woolworths
12.2019 - 08.2022
Wayz Goose Café
03.2018
Sales and Customer Service
Weber BBQ Store
11.2017 - 01.2018
Customer Service
Hazelbrook Cottage Antiques
01.2017
Accountancy
01.2017 - 01.2018
Senior High School for HSC - Hospitality (Food and Beverage) VET Course, English Studies, Information Technology, Mathematics, Information Process Technology, Business Studies
Springwood High School