Riku Yamashita
Summary
As the Front Desk Senior Agent at The St Regis Osaka, skilled in employee relations,Successfully led team operations and enhanced guest engagement through innovative initiatives. I foster collaboration and communication, ensuring exceptional service delivery while contributing to charitable efforts through the Marriott Next Generation Business Council and Next Generation Committee.
Overview
4
4
years of professional experience
Work History
Front Desk Senior Agent
The St Regis Osaka
03.2024 - Current
- As a Front Desk Senior Agent, I have been responsible not only for check-in and check-out but also for overseeing team operation in a leadership role.
- I have consistently considered what is best for our guests by coordinating their rooms and proactively engaging in communication with them.
- Externally, I participate in the Marriott Next Generation Business Council, where I organize charity events.
- Additionally, I coordinate efforts internal Next Generation Committee to support initiatives aimed at assisting impoverished countries, contributing positively to society through our foundation.
Front Desk Agent
Kobe Bay Sheraton Hotel & Towers
04.2021 - 02.2024
- Managed remote and on-site shifts during the COVID-19 pandemic, serving as a server and steward at the all-day dining restaurant.
- Engaged housekeeping, front desk operations, and restaurant service at Awaji Hamarikyu and Asan Kotonami, gaining valuable experience in hotel and ryokan management.
- Managed check in and check out procedures at the front desk while also handling concierge tasks to ensure a seamless guest experience.
- Initiated and organized Appreciation Week recommendations and monthly youth-focused meetings, enhancing guest engagement and satisfaction.
- Implemented daily morning briefings to improve team communication and efficiency, resulting in a more cohesive work environment.
Education
Bachelor of Laws - Laws
Kansai University
Osaka, Japan03-2020
Skills
- Microsoft
- Telephone etiquette
- Employee relations
- Coaching and mentoring
- Event promotion
- Teamwork and collaboration
- Butler
OBJECTIVE
Seeking a Supervisor Position with Hotel Reception
Languages
English
Advanced (C1)
Japanese
Bilingual or Proficient (C2)
Timeline
Front Desk Senior Agent
The St Regis Osaka
03.2024 - Current
Front Desk Agent
Kobe Bay Sheraton Hotel & Towers
04.2021 - 02.2024
Bachelor of Laws - Laws
Kansai University
Similar Profiles
Dewa Gede Nanda ParamartaDewa Gede Nanda Paramarta
In Room Dinning Server at St Regis Aspen ResortIn Room Dinning Server at St Regis Aspen Resort
Daniel Sánchez RosadoDaniel Sánchez Rosado
Guest Experience Expert at The St. Regis Bahia Beach ResortGuest Experience Expert at The St. Regis Bahia Beach Resort
Johnnie Garcia IIJohnnie Garcia II
Engineer at St. Regis ResidencesEngineer at St. Regis Residences