Riku Yamashita
Summary
As the Front Desk Senior Agent at The St Regis Osaka, skilled in employee relations,Successfully led team operations and enhanced guest engagement through innovative initiatives. I foster collaboration and communication, ensuring exceptional service delivery while contributing to charitable efforts through the Marriott Next Generation Business Council and Next Generation Committee.
Overview
4
4
years of professional experience
Work History
Front Desk Senior Agent
The St Regis Osaka
Osaka, Japan
03.2024 - Current
- As a Front Desk Senior Agent, I have been responsible not only for check-in and check-out but also for overseeing team operation in a leadership role.
- I have consistently considered what is best for our guests by coordinating their rooms and proactively engaging in communication with them.
- Externally, I participate in the Marriott Next Generation Business Council, where I organize charity events.
- Additionally, I coordinate efforts internal Next Generation Committee to support initiatives aimed at assisting impoverished countries, contributing positively to society through our foundation.
Front Desk Agent
Kobe Bay Sheraton Hotel & Towers
Kobe, Japan
04.2021 - 02.2024
- Managed remote and on-site shifts during the COVID-19 pandemic, serving as a server and steward at the all-day dining restaurant.
- Engaged housekeeping, front desk operations, and restaurant service at Awaji Hamarikyu and Asan Kotonami, gaining valuable experience in hotel and ryokan management.
- Managed check in and check out procedures at the front desk while also handling concierge tasks to ensure a seamless guest experience.
- Initiated and organized Appreciation Week recommendations and monthly youth-focused meetings, enhancing guest engagement and satisfaction.
- Implemented daily morning briefings to improve team communication and efficiency, resulting in a more cohesive work environment.
Education
Bachelor of Laws - Laws
Kansai University
Osaka, Japan03-2020
Skills
- Microsoft
- Telephone etiquette
- Employee relations
- Coaching and mentoring
- Event promotion
- Teamwork and collaboration
- Butler
OBJECTIVE
Seeking a Supervisor Position with Hotel Reception
Languages
English
Advanced (C1)
Japanese
Bilingual or Proficient (C2)
Timeline
Front Desk Senior Agent
The St Regis Osaka
03.2024 - Current
Front Desk Agent
Kobe Bay Sheraton Hotel & Towers
04.2021 - 02.2024
Bachelor of Laws - Laws
Kansai University