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RIHITO KAMIYA
Concierge Team Leader Of Mejirodai International Village, The University Of Tokyo
Tokyo
Summary
Professional hospitality leader with proven track record in delivering exceptional guest experiences and managing high-performing teams. Adept at fostering collaboration, adapting to changing needs, and ensuring seamless operations. Strong skills in conflict resolution, customer service, and multitasking. Renowned for reliability, problem-solving abilities, and results-driven mindset.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Leader of Concierge Team
Platina Concierge Co., Ltd.
08.2019 - Current
- Ensured timely completion of tasks by closely monitoring staff performance and offering guidance when needed.
- Implemented improvements to the concierge service area, creating a more welcoming environment for guests upon arrival.
- Resolved guest complaints professionally and efficiently, maintaining a high level of customer satisfaction throughout their stay.
- Coordinated special events for guests, delivering memorable experiences that exceeded expectations.
- Maintained an up-to-date knowledge of local attractions and events, ensuring accurate information was provided to guests at all times.
- Collaborated with other departments to ensure seamless coordination of guest services across all areas of the hotel property.
- Increased efficiency within the concierge department by implementing new organizational systems for managing guest requests.
- Mentored new team members on company policies and procedures, resulting in faster integration into the team.
National Diet Library Counter Service
Nippon Express
08.2017 - 08.2019
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
Dancer/ Actor /Theatre Performer
Freelance
05.2010 - 02.2017
- Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
- Attended workshops and masterclasses to continuously expand skill set and stay current with industry trends.
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Enhanced audience experience by delivering emotionally captivating and technically precise performances.
- Collaborated with choreographers and directors to create unique and captivating dance numbers.
- Choreographed solo, duo, and group performances for contemporary dance company.
Education
Bachelor of Arts - Physical Theater / Dance Choreography
Folkwang Universität Der Künste
Essen Werden 04.2001 -
Bachelor of Arts - International Studies (Communications)
International Christian University
Mitaka, Tokyo 04.2001 -
Skills
Exceptional communication
Hospitality
Guest experiences
Verbal and written communication
Team collaboration
Multitasking and organization
Event planning experience
Cultural awareness
Software
Interests
Poetry, Culture, Travel
Timeline
Leader of Concierge Team
Platina Concierge Co., Ltd.
08.2019 - Current
National Diet Library Counter Service
Nippon Express
08.2017 - 08.2019
Dancer/ Actor /Theatre Performer
Freelance
05.2010 - 02.2017
Bachelor of Arts - Physical Theater / Dance Choreography
Folkwang Universität Der Künste
04.2001 -
Bachelor of Arts - International Studies (Communications)
International Christian University
04.2001 -
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