Hi, I’m
Rigoberto Cruz
Atlanta
Summary
I am a dedicated and driven professional with a unique blend of experience as a consultant/closer and former firefighter. My strong social skills (English/Spanish Native) and management qualities enable me to collaborate effectively with diverse teams, tackling any challenge with confidence. Leveraging my expertise in client relationship management from my consulting role, I have successfully engaged clients and driven results through targeted outreach and effective communication. One of my greatest strengths is my ability to motivate and inspire others, finding fulfillment in witnessing their growth and success. I thrive in dynamic environments and am passionate about continuous learning and volunteering, always seeking to expand my knowledge and contribute positively to my community.
Overview
6
years of professional experience
1
Certification
Work History
STERN Law
Consultant/Closer
02.2024 - 10.2024
Job overview
- At Stern Law, I worked as a consultant and closer in the criminal and immigration law practice, focusing on client engagement and sales
- My role involved assessing potential clients' needs through consultations and effectively communicating the value of our services
- Collaborating with the advising attorney, I developed persuasive case strategies to build trust and guide clients in their decision-making
- I also tracked leads and nurtured relationships to facilitate successful conversions, while actively participating in strategic marketing efforts to expand our client base
- My goal was to foster long-term relationships that showcased our commitment to advocacy and support in both criminal and immigration matters.
Tecovas
Sales Specialist
10.2021 - 12.2023
Job overview
- As a Sales Specialist at Tecovas, I focused on delivering exceptional customer experiences while driving sales and brand loyalty
- My role involved engaging with customers to understand their needs and preferences, providing personalized recommendations, and showcasing our high-quality Western boots and apparel
- I collaborated with team members to create an inviting and informative store environment, ensuring that each customer felt valued and informed throughout their shopping journey
- By leveraging my product knowledge and sales techniques, I consistently exceeded sales targets and contributed to a positive team dynamic
- Additionally, I played a key role in inventory management and visual merchandising, helping to maintain an appealing presentation of our products
- My goal was to not only meet sales objectives but also foster lasting relationships with customers, enhancing their connection to the Tecovas brand.
SMYRNA FIRE
Firefighter
12.2021 - 01.2023
Job overview
- In my role, I responded to all emergency calls while strictly adhering to safety protocols
- I performed fire prevention and suppression duties as needed and provided emergency rescue services on multiple occasions
- I diligently recorded data and filed detailed incident reports, showcasing my commitment to thorough documentation
- My unrelenting dedication to the job and unwavering commitment to safety were evident in every situation
- Additionally, I demonstrated the ability to make sound judgments quickly during emergencies, ensuring effective responses to critical incidents.
3PodGroup, LLC
Marketing And Business Development
09.2018 - 07.2022
Job overview
- In my role, I utilized diverse business processes and developed strategic initiatives to enhance overall performance
- I introduced scheduled targeted email marketing programs and created unique content for various client sites, improving their online presence and brand awareness
- Additionally, I organized and analyzed marketing data and results, evaluating client websites for mobile performance and optimal search engine rankings
- My responsibilities included editing and proofreading copy to ensure quality
- As the primary contact for clients and internal teams-including Business Analysts, Social Media Experts, Experience Experts, Technical Architects, Creative Directors, Analytics, and SEO Experts-I facilitated effective communication and collaboration across all projects.
SameDay Printing
Graphic Design/SM Intern
06.2018 - 05.2019
Job overview
- In my role, I create and direct sales strategies for various products through both website and direct sales channels
- I manage special budgets for custom printing jobs and represent the brand at events
- I coordinate traffic for orders, overseeing production and shipment to final destinations
- Additionally, I engage with and negotiate new supplier contracts
- I collaborate on creative concepts for design and production of custom prints, offering innovative printed advertising solutions
- I also adjust customer budgets for production needs and develop new, attractive designs for custom products.
Education
Kennesaw State University
Bachelor of Business Administration - BBA from Business Operations Support and Assistant Services
10.2020
Skills
- Customer Relationship Management
- Effective communication
- Team Leadership
- Client Requirements Assessment
- Integrity and Honesty
Certification
- Google Certified Data Analytics
- Firefighter II Certification
Personal Information
Title: Dedicated Consultant & Closer | Client Relationship Expert | Former Firefighter | Motivating Teams to Drive Results
Locations
Atlanta Metropolitan Area
Languages
English, Spanish
Native language
Timeline
Consultant/Closer
STERN Law
02.2024 - 10.2024
Firefighter
SMYRNA FIRE
12.2021 - 01.2023
Sales Specialist
Tecovas
10.2021 - 12.2023
Marketing And Business Development
3PodGroup, LLC
09.2018 - 07.2022
Graphic Design/SM Intern
SameDay Printing
06.2018 - 05.2019
Kennesaw State University
Bachelor of Business Administration - BBA from Business Operations Support and Assistant Services
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