Richard Smith
Yokosuka,14
Summary
Knowledgeable and dedicated customer service professional with extensive experience in US Navy oriented customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Consumables Associate
NEXCOM
06.2023 - Current
- Helped maintain neat, clean, organized and safe store and arranged merchandise on store fixtures and displays.
- Handled product and equipment according to safety guidelines and supported safe working and shopping environment.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Certified Notary Public
The Harris Firm
11.2021 - Current
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Looked for signs of fraud or coercion and refused notarization.
- Updated journal with names and dates for permanent record.
Restaurant General Manager
Bo's Bar & Grill
11.2022 - 06.2023
- Correctly calculated inventory and ordered appropriate supplies.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Used Car Salesman
Japan Base Cars
04.2022 - 06.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Craftsman
The Oak Barrel Company
02.2021 - 04.2021
- Kept tools, equipment and work areas properly maintained.
- Attached subassemblies together using glue, dowels, nails, screws, and clamps.
- Constructed bourbon and wine barrel themed furniture and home decor products according to design specifications.
Night Baker
Jitters Coffee House
09.2020 - 02.2021
- Maintained composure and work quality while under stress.
- Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Worked with 1-2 other employees to produce by hand a nightly average of 1000 donuts.
Medical Services Courier
Cardinal Messinger LLC
01.2020 - 09.2020
- Delivered donated human remains, lab tests, and other medical and non medical related items to customer locations within specific timeframes.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Worked closely with dispatchers to maintain optimum levels of communication to effectively and efficiently complete projects.
Shift Supervisor
U.S. Navy Mid-Atlantic Regional Maintenance Center
08.2019 - 08.2020
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized service areas to provide a more efficient and friendly customer service environment.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Work Center Supervisor
USS Shiloh CG-67
08.2017 - 08.2019
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Cared for over 600 pieces of heavy machinery and life saving equipment through preventive and corrective maintenance.
- Managed 50 personnel resulting in 100% availability of all equipment.
Front Desk Receptionist
U.S. Navy, Substance Abuse Rehabilitation Program
02.2016 - 07.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- In processed and screened out patients and in patients to provide a safe, friendly, encouraging, and efficient stay.
Work Center Supervisor
U.S. Navy, USS McCampbell DDG-85
07.2014 - 02.2016
- Verified cleanliness of hangar and assigned spaces and initiated material requests for required tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed 32 personnel resulting in 100% availability of all life saving equipment.
Front Desk Receptionist
U.S. Navy, Transient Personnel Unit
06.2013 - 06.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Video Tele-Conference Coordinator
U.S. Navy, Commander Submarine Group 7
05.2011 - 06.2013
- Organized, coordinated and deployed Video Tele-Conference meetings while focusing on delivering superior customer service.
- Executed on-time meetings with participants from up to 7 separate time zones for senior leadership.
- Coordinated schedules and timelines for all meetings.
Electronics Technician Second Class
U.S. Navy, USS San Jacinto CG-56
01.2007 - 01.2011
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
- Tested various types of navigation, radar, encryption, satelite communications and tele-communications equipment using oscilloscopes, multi-meters, meggers, spectrum analyzers and other laboratory instruments.
- Completed proactive maintenance and repair actions to keep electronics and testing equipment operating at peak levels.
Education
No Degree - Philosophy And Religious Studies
Central Texas College
USS San Jacinto CG-56, DeploymentsBachelor of Science - Accounting And Finance
University of Maryland, Global Campus
Yokosuka Naval Base Campus05.2026
Apprentice Training - Radar And Communications Electronics
U.S. Navy Electronics Technician Apprentice School
Great Lakes, Illinois11.2006
Skills
- Interpersonal Communication
- Analytical skills
- Customer Service
- Critical thinking
- Leadership
- Responsible
- Team building
- Inventory control and record keeping
Timeline
Consumables Associate
NEXCOM
06.2023 - Current
Restaurant General Manager
Bo's Bar & Grill
11.2022 - 06.2023
Used Car Salesman
Japan Base Cars
04.2022 - 06.2023
Certified Notary Public
The Harris Firm
11.2021 - Current
Craftsman
The Oak Barrel Company
02.2021 - 04.2021
Night Baker
Jitters Coffee House
09.2020 - 02.2021
Medical Services Courier
Cardinal Messinger LLC
01.2020 - 09.2020
Shift Supervisor
U.S. Navy Mid-Atlantic Regional Maintenance Center
08.2019 - 08.2020
Work Center Supervisor
USS Shiloh CG-67
08.2017 - 08.2019
Front Desk Receptionist
U.S. Navy, Substance Abuse Rehabilitation Program
02.2016 - 07.2017
Work Center Supervisor
U.S. Navy, USS McCampbell DDG-85
07.2014 - 02.2016
Front Desk Receptionist
U.S. Navy, Transient Personnel Unit
06.2013 - 06.2014
Video Tele-Conference Coordinator
U.S. Navy, Commander Submarine Group 7
05.2011 - 06.2013
Electronics Technician Second Class
U.S. Navy, USS San Jacinto CG-56
01.2007 - 01.2011
No Degree - Philosophy And Religious Studies
Central Texas College
Bachelor of Science - Accounting And Finance
University of Maryland, Global Campus
Apprentice Training - Radar And Communications Electronics
U.S. Navy Electronics Technician Apprentice School
Similar Profiles
Danielle K WegelebenDanielle K Wegeleben
Sales Associate at NexcomSales Associate at Nexcom
Rowena ReyesRowena Reyes
Supervisor at NexcomSupervisor at Nexcom
Trenton PowellTrenton Powell
Maintenance Technician at NexcomMaintenance Technician at Nexcom