Proven U.S. Army Dining Facility Manager with 24 years of experience driving operational excellence and elevating customer satisfaction. Expertise in team development, health and safety compliance, and strategic inventory management—achieving a 20% reduction in food waste.
Adept at workforce scheduling, staff training, and process optimization to ensure consistent, high-quality food service delivery.
Skilled in budget control, cost reduction, and marketing strategy implementation to boost sales and maximize profitability.
Demonstrated success in leading cross-functional teams, upholding sanitation standards, and cultivating a disciplined, collaborative work environment.
Passionate about food preparation and service excellence, with a track record of aligning operations with customer needs and mission objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dining Facility Manager
US Army
Torii Station, Okinawa, Japan
01.2021 - 04.2024
Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional growth opportunities.
Facilitated clear communication between front-of-house staff and kitchen teams for seamless coordination during peak hours.
Streamlined kitchen operations for increased productivity by optimizing staff scheduling and task delegation.
Addressed maintenance issues promptly, minimizing downtime of equipment or facilities that could impact daily operations negatively.
Ensured high-quality meals by enforcing strict adherence to recipes and cooking techniques among kitchen staff.
Evaluated customer feedback systematically, implementing necessary changes to enhance service quality and overall satisfaction.
Reduced food waste by closely monitoring portion sizes and adjusting meal preparation accordingly.
Developed strong relationships with suppliers to secure competitive pricing and favorable delivery terms for essential supplies.
Delivered exceptional service by training employees on best practices in customer relations, including conflict resolution strategies when needed.
Optimized table turnover rates by strategizing seating arrangements and leveraging reservation management software.
Stock Manager
US Army
Ft. Carson, Colorado
04.2018 - 12.2020
Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Inventoried warehouse stock on monthly, quarterly and annual basis.
Reduced waste by closely monitoring stock shelf life and rotating products accordingly.
Conducted regular inventory audits to maintain system accuracy against physical stock.
Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
Finance Officer
US Army
Ft. Carson, Colorado
05.2015 - 03.2018
Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
Conducted thorough due diligence for potential mergers or acquisitions to ensure sound financial decisions and seamless integration.
Implemented new accounting software system resulting in improved automation and streamlined workflows.
Monitored industry trends and competitor performance, informing proactive adjustments in organizational strategies.
Streamlined financial processes for increased efficiency and accuracy in reporting.
Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
Cook Shift Leader
US Army
Uijeonbu, South Korea
01.2014 - 02.2015
Maintained well-organized mise en place to keep work consistent.
Placed orders to restock items before supplies ran out.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
Education
BBA - Entrepreneurship
American Military University
West Virginia
10-2025
Graduate Certificate - Food And Nutrition
922A Warrant Officer Basic Course
Ft. Lee, Virginia
05-2025
Graduate Certificate - Officership
Warrant Officer Candidate School
Ft. Rucker, Alabama
07-2024
Graduate Certificate -
Equal Opportunity Leader's Course
Okinawa, Japan
04-2022
Graduate Certificate -
Advanced Leader Course
Ft. Lee, Virginia
05-2021
Associate of Arts - Liberal Arts
American Samoa Community College
American Samoa
12-2013
Skills
Cross-functional teamwork
Workforce scheduling management
Effective task distribution
Effective team collaboration
Reliable and responsible
Proper food handling techniques
Customer service
Kitchen equipment operation and maintenance
Problem-solving
Problem-solving abilities
Prioritization and scheduling
Collaboration and teamwork
Sanitation standards
Multitasking Abilities
Excellent communication
Collaborative team management
Accomplishments
Distinguished Honor Graduate of Advanced Leader's Course and Warrant Officer Basic Course
Scored 95% and higher on all dining facility inspections at all levels
A scholarship recipient of the Auguste Escoffier Culinary Institute
Effectively managed a team of 12 Culinary Specialists to operate Asia Inn Cafe for four consecutive years successfully
Placed 2nd in the Okinawa Wide Professional Cooking Competition, which received commendation from the 1st Group Headquarters Command Team
Supported 350 personnel at the US Army Garrison Organizational Day with food, beverages, and entertainment that boosted morale
Supported 6 ODAs in 7 different countries within the INDOPACOM AOR
Coordinated all Class I requests, requisitions, receiving, storage, and distribution across the INDOPACOM AOR