Reika Nagashima
5-29-11 Ogikubo, Suginami-ku, Tokyo
Summary
Experience in developing, managing, and leading a wide range of learning and development strategies in the region, and through consulting, identifies training needs and organizational development needs and provides training designed to meet business needs, organizational design, workshops, e-learning, coaching, and mentoring as solutions. Willingness to take on added responsibilities to meet business goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Head of Japan L&D
AIG General Insurance Co., Ltd.
06.2018 - Current
- .Local responsibility to conduct needs analysis, program design, develop, implement, and measure the effectiveness of state-of-the-art learning and development, leadership training for senior leaders, people manager's program with 13 webinar modules including skills that will be essential in a managerial position, talented program to create a pipeline for management positions of the first track people and women, fostering early career's development through 2 months induction training and second year follow up training and onboarding program.
- Work to change culture through organizational development method from no culture of human resource development to a culture of people development, from a culture with harassment to a harassment-free culture, from a low-performance culture to a high-performance culture, and from a fixed mindset to a growth mindset.
- Foster DEI's culture through Conscious Inclusion Leadership, Unconscious Bias Training, and Micro-aggression training programs in collaboration with the L&D global team while customizing to local needs.
- Develop relationships with internal key stakeholders to ensure sponsorship of programs and alignment with current business needs.
- As part of Succession Plannnig, served as senior executive HR coach for four of the world's Top 100 positions, eliciting their action plans through 360-degree feedback briefings.
- Manage all L&D operations including planning, budgeting, administration, and people development leading 5 L&D business partners, 2 interactive media designers, and 2 L&D coordinators in HR function.
- Launched a new Learning & Development Department with organizational design to meet the needs of the business, and worked closely with Senior Leaders to create the company's education system.
Head of L&D (Shared Service Center)
AIG Japan Holdings, K.K
04.2015 - 12.2017
- Responsible for educating and training about 3,000 employees at shared services sites on technical training in the area of operations and claims.
- Designed and implemented customer service training called "ACTIVE CARE" to make the insurance experience more enjoyable by being intuitive, preventative and innovative resulting in No.1 in the area of ACTIVE CARE activities in post-test of company-wide.
- Conducted training to change the mindset of 40 low-motivated employees who had to be transferred to other companies in AIG group due to personnel reduction resulting in a high retention rate of 95% in less than one year.
- Conducted TTT (Train The Trainers) Program for all 32 trainers under the Shared Service Center umbrella, giving them feedback through actual training observations, so that they could all conduct induction training as professional trainers.
Sales & Service Performance Development Dept Mgr
American Home Assurance Company
01.2011 - 03.2015
- Guided and ensured that the new company fully conforms to the new corporate vision and mission through its educational structure and training programs, which helped drive organizational change as new sales cease in 2014 in accordance with AHA's commitment to the FSA,
- Successfully implemented a customer-centric culture by developing and implementing "Customer Centric Training" for all leaders in claims division.
- Achieved sales growth of 24% annually through designing and developing called "DUO Sales Training" for telephone inbound sales.
- Developed and implemented both "Induction Training for New Grads" and "Coaching Program for Mentors" and successfully created a learning culture.
Training Manager
Chartis Fareast Holdings, K.K.
03.1999 - 12.2010
- Regional responsibility to conduct needs analysis, design, develop, implement and measure the effectiveness of training for all 35 call centers in Japan and Korea.
- Involved in the Okinawa, Nagasaki, and Toyama call center start-up projects as L&D Unit Leader, working closely with business leaders on each business side to implement L&D staffing, hiring, training, coaching, and evaluation.
- Standardized all aspects of L&D methodology (Adult Learning Principles, instructional design, delivery method, 70:20:10 models )for all call centers.
- Developed and implemented leadership training for all call center leaders in Japan and Korea, which has helped to build a customer-centric and high-performance culture in all of AIG's call centers.
- Coached the trainers hands-on with needs analysis, design, and development of three types of introduction training (Sales function, Customer Service Function, and Claims Function) with Subject Matter Experts and demonstrated by example myself.
Trainer
AIG K.K
06.1994 - 02.1999
- Involved in a project to radically review and redevelop induction training for AHA's sales call centers due to high turnover, and worked with stakeholders to develop new induction training and reduce turnover by 35%.
- Conducted Tel Communication Skills, Presentation Skills, Persuasive Writing Skills and Induction Training for New Grads.
Education
Bachelor of Arts - Psychology
University of Wisconsin -Stout
Menomonie, Wisconsin, USA05.1994
Skills
- Instructional Design
- Large and Small Groups of Facilitation
- Leadership Development
- L&D Strategy
- Customer Relationship Management
- Organization Development
- Coaching and Feedback
- Team Management
- Project Management
- Active Listening
- MS Office - PPT, Word and Excel
- Business English
Certification
- Everything DiSC Certified Practitioner 11/2022
- Facet 5 Practitioner Accreditation Facilitator 12/2021
- Certified Practitioner of American Board of Neuro-Linguistic Programming, 02/2019
- Certified LAB(Language and Beehive) Profile Practitioner, 02/2019
Languages
Japanese
Native language
English
Upper intermediate
B2
Timeline
Head of Japan L&D
AIG General Insurance Co., Ltd.
06.2018 - Current
Head of L&D (Shared Service Center)
AIG Japan Holdings, K.K
04.2015 - 12.2017
Sales & Service Performance Development Dept Mgr
American Home Assurance Company
01.2011 - 03.2015
Training Manager
Chartis Fareast Holdings, K.K.
03.1999 - 12.2010
Trainer
AIG K.K
06.1994 - 02.1999
Bachelor of Arts - Psychology
University of Wisconsin -Stout
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