Rei Otsuka

[Responsible duties]

Responsible for overseas travel (Taiwan) arrangements - Hotel and optional tour arrangements, management of customers' personal information, airline ticket arrangements, telephone support, sales assistance (estimate creation, sales creation, system management and maintenance work)

Management of customer personal information Air ticket arrangement

Telephone support

Sales assistance (estimate creation, sales creation, system management maintenance work business)attempt

If even one mistake is made, customers who are looking forward to the trip will be unable to participate.

Be careful not to make any mistakes, and make sure that I won't not make any mistakes.

Assists prioritize work and work to ensure quick follow-up.

[Responsible duties] - Creating manuals, creating minutes, hearing customer needs, handling complaints, answering the phone, dealing with visitors, managing schedules, coordinating and setting up meetings, mail, responding to inquiries, creating e-learning attempt

I value communication and always work together with the related organizations and colleagues around .

I was trying to update information by sharing and disseminating information with others.

Researching whether customer satisfaction increases by providing the latest information to customers.

[Responsible duties]

Introduction of medical institutions for coronavirus infected people

attempt

Supporting people who are suffering from Covid and promptly guiding them to nearby hospitals I did.

Responsible duties]

Estimate creation, planning, proposals, presentations, document creation, invoicing　create

Manual creation, minutes creation, document organization/management, expense settlement management, equipment management

Management, delivery management, coordination management, customer needs hearing, complaint handling, telephone response

customer service, schedule management, meeting coordination, mail, and inquiries.

Response, listening instructor, new employee training instructor for the ward　attempt

Volunteer-to-volunteer matching coordinator and new business

I am a local resident who works as a planning organizer, listening volunteer instructor, and new employee training instructor for the ward.

I worked hard to make the city a comfortable place for people to live.

Responsible duties: Domestic tour conductor (JTB, Japan Travel Hankyu Travel Co., Ltd., Kinki Nippon Tourist) Document preparation, invoice issuing, manual preparation, document arrangement, expense settlement, equipment management, customer needs hearing, complaint response, telephone response, schedule management, inquiry response

ANA passport boarding pass data inquiry service Hankyu Travel Company domestic tour call center

Initiatives We need to be prepared and speedy so that trips can run on time and meet the needs of our customers.Since we often have to deal with situations alone, it is important to have sufficient materials and information so that we can respond flexibly and quickly.社員