Rei Nakano
Honolulu
Summary
Skilled Nail Technician and Retail Sales Associate with a proven track record at Nail LABO Sheraton and other prestigious salons. Excelled in building customer relationships and enhancing client satisfaction through exceptional service and nail artistry. Adept at time management and training, consistently improving team efficiency and customer education. Achieved notable client retention rates by prioritizing empathy and goal-oriented strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Licensed Nail Technician
Nail LABO Sheraton/ From Y'z Corporation
05.2021 - 03.2022
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Kept tidy and organized area to comply with cleanliness standards.
Professional Nail Technician
Nail Salon AI / LOVEABLE CREATION INC
12.2018 - 12.2021
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with Japanase customers to increase loyalty, trust and satisfaction.
- Responded to customer requests and concerns about gel application and nail art designs.
- Collaborated with other members of salon staff to provide amazing client experience.
Retail Sales Associate
Turquoise Hawaii LLC
12.2018 - 12.2019
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
IDA Corporation / Dispatched to Department Stores
07.2018 - 11.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Professional Nail Technician
Mars + Nail & Spa Corporate
10.2017 - 06.2018
- Established strong client relationships through exceptional customer service and communication skills.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
Nail Instructor / School Management Administration
Clastyle Nail College
03.2014 - 09.2017
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Education
Esthéticien School
Osaka, Japan04-2024
Massage License - Master Aesthetician
Hawaii Massage Academy Estheticien Course
07.2022
Esthéticien License - Massage Therapy
Lomino Hawaii Massage School
Honolulu, HI07.2021
High School Diploma -
Sayama High School
Japan Osaka03.1998
Skills
- Customer Service
- Time Management
- Client satisfaction
- Relationship Building
- Patience and Empathy
- Customer Relationship Building
- Goal-oriented mindset
- Cash handling proficiency
- Training and coaching
- Teamwork and Collaboration
- Service Promotion
- Customer Education
Timeline
Licensed Nail Technician
Nail LABO Sheraton/ From Y'z Corporation
05.2021 - 03.2022
Professional Nail Technician
Nail Salon AI / LOVEABLE CREATION INC
12.2018 - 12.2021
Retail Sales Associate
Turquoise Hawaii LLC
12.2018 - 12.2019
Retail Sales Associate
IDA Corporation / Dispatched to Department Stores
07.2018 - 11.2018
Professional Nail Technician
Mars + Nail & Spa Corporate
10.2017 - 06.2018
Nail Instructor / School Management Administration
Clastyle Nail College
03.2014 - 09.2017
Esthéticien School
Massage License - Master Aesthetician
Hawaii Massage Academy Estheticien Course
Esthéticien License - Massage Therapy
Lomino Hawaii Massage School
High School Diploma -
Sayama High School
Similar Profiles
Luke SommersLuke Sommers
Business Technology Intern at National Nail CorporationBusiness Technology Intern at National Nail Corporation
John MollicaJohn Mollica
Regional Sales Leader at National Nail CorporationRegional Sales Leader at National Nail Corporation
ALEXIS AGUILAR MANRIQUEALEXIS AGUILAR MANRIQUE
CURSO at LABO de Investigación científicaCURSO at LABO de Investigación científica