Regan Jefferson
Camp Zama,Japan
Overview
19
19
years of professional experience
Work History
Regional Program Director
American Red Cross
01.2023 - Current
- Management of staff and delivery of all Red Cross services and programs in military communities throughout Japan, directly supervising 16 full-time employees including Chapter Directors, Program Managers, and Program Specialists
- Provide excellent service delivery for all lines of Red Cross service within the Region by developing user-friendly reporting tools and monitoring program data; in close coordination with chapter leaders, provide regular updates to the Asia Pacific Division Director
- Ensure fiscal responsibility and consistent program delivery through monitoring of $146k regional budget and conducting weekly, quarterly, and biannual reviews of program goals and metrics
- Conduct weekly, monthly, quarterly, and annual discussions with Chapter Directors and Program Managers reviewing service delivery aboard their respective installations, discussing progress toward goal completion, and assisting with troubleshooting delays and problems delivering Red Cross services, both internal and external
- Coordinate with Red Cross Division, National Headquarters leadership and regional military command to develop and execute long and short-term strategies to improve service delivery and expand, sustain, and maintain programming to military communities in the Region
Regional Program Manager
American Red Cross
11.2021 - 01.2023
- Managed the delivery of emergency communication messages, health and safety training courses, disaster preparedness education, disaster relief, and volunteer programs to the military community
- Supervised paid and volunteer staff by managing all human resource functions including recruitment, training, utilization, evaluation, and recognition
- Organized and managed volunteer and operational expense budgets, ensuring sufficient funds are available to support programs and services
- Begun a newly established animal visitation program to provide moral boosting opportunities to community members
- Implemented a canteen service at the PAX terminal for incoming passengers which later evolved to include services for incoming pets
Regional Program Manager
American Red Cross
01.2018 - 11.2021
- Managed a team of one paid staff member and over 80 active volunteers. Completed daily, weekly, and monthly reporting to both Red Cross Leadership and Military Leadership.
- Recruited, trained, and mentored volunteers and volunteer leaders. Developed and implemented strategies to increase volunteer retention through creative programming such as recognition activities and professional development programs. Created a strategic plan in partnership with volunteer leadership to identify and meet community needs.
- Focused on COVID-19 response and mitigation measures to include coordinating and supplying comfort kits, hand sanitizer and other essential items. Coordinated volunteer assistance in support of COVID-19 trace team. Executed an emergency placement plan for health care professional volunteers. Developed volunteer shopper program for quarantined family members providing support to over 150 families required to quarantine.
- Provided humanitarian support during Operation Allies Welcome in Ramstein, Germany – the largest non-combatant evacuation operation in history. Helped distribute comfort items to over 5,000 Afghan families over a 6-week period
Regional Program Specialist
American Red Cross
12.2013 - 01.2018
- Served as subject matter expert for emergency communication messages and casework, while uploading all unit roster updates for the European Division into Redbook
- Hosted monthly Volunteer Appreciation Events and the Annual Volunteer Appreciation events for volunteers, community members and staff. Records management and volunteer data base clean up in Volunteer Connection
- Managed yearly Summer Youth Programs, resulting in the largest increase of youth participation in 2014– by 120%. Recruited active-duty service members to act as coordinators and mentors to program participants
- Assisted in the establishment and progression of a station advisory council to include senior level military spouses and community leaders to discuss Red Cross station involvement and participation to increase the local station footprint
- Developed and maintained partnerships in the community to include Airmen and Family Readiness Center, USO, Spouses Club, First Sergeants Council, etc. within the community
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts
Regional Program Specialist
American Red Cross
07.2011 - 12.2013
- Managed the Training Services program by effectively recruiting and overseeing volunteer CPR instructors, and organizing community class schedules
- Built strong relationships with external military partners to secure resources and support necessary for program success
- Coordinated onboarding and placement for over 50 medical volunteers at a local military hospital, ensuring efficient integration and optimal staffing support
Casework Specialist
American Red Cross
03.2006 - 07.2011
- Interviewed callers and coordinated requests for service to include recording all client information in the case management system; determined eligibility for American Red Cross services while assessing client needs; and providing appropriate services to clients
- Performed outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and providing follow-up actions needed for complete and timely client service
- Delivered compassionate client care while consistently providing outstanding customer service
Education
Bachelor of Science - Public Health
Southern Connecticut State University
New Haven, CT08.2002
Timeline
Regional Program Director
American Red Cross
01.2023 - Current
Regional Program Manager
American Red Cross
11.2021 - 01.2023
Regional Program Manager
American Red Cross
01.2018 - 11.2021
Regional Program Specialist
American Red Cross
12.2013 - 01.2018
Regional Program Specialist
American Red Cross
07.2011 - 12.2013
Casework Specialist
American Red Cross
03.2006 - 07.2011
Bachelor of Science - Public Health
Southern Connecticut State University
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