REEYA KHADGI
3-3-14 NISHIAOKI,KAWAGUCHI,SAITAMA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
SHINJUKU WASHINGTON HOTEL
TOKYO
04.2020 - Current
- Responsible for checking guests in and out, handling reservations, and providing information about hotel services.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handles inquiries and complaints via phone, email, or in person, ensuring a positive guest experience.
- Communicated with travel agents to coordinate and manage customer reservations.
- Address any issues that arise during a guest's stay, such as room changes or service complaints, ensuring guest satisfaction.
- Processed payments and maintained organized records of transactions and guest information.
- Provided ongoing support and mentorship to new staff, encouraging professional growth and a positive learning environment.
- Promoted sales campaigns for Hotel Membership.
- Managed group check-ins and communicated with group agents to maintain their stay smoothly.
Education
College - Global Communication
Graduated From Gregg International College
Tokyo, Japan03-2020
Japanese Language School -
(Completed)Tokyo YMCA Language School
Tokyo Japan03-2018
High School Diploma -
(Completed)Everest Higher Secondary School
Kathmandu Nepal03-2014
Skills
- Guest Check-In/Check-Out
- Reservations Management
- Customer Service/Problem-Solving
- Strong communication skills to interact effectively with guests, staffs and travel agents
- Multi-tasking:Handled front desk operations for rooms ,emails,incoming calls daily
- English,Japanese,Nepalese,Indian(intermediate) Language
- Proficient in Microsoft Word,PowerPoint and Excel
REFERENCES
Gurung Priti Maya
Front Desk Manager
Shinjuku Washington Hotel
3-2-9 Nishishinjuku, Shinjuku-ku,
Tokyo, Japan 160-8336
03-3343-3111
nanee464@gmail.com
Ishida Eri
Front Desk Clerk
Shinjuku Washington Hotel
3-2-9 Nishishinjuku, Shinjuku-ku,
Tokyo, Japan 160-8336
03-3343-3111
ei062013@gmail.com
Timeline
Front Desk Receptionist
SHINJUKU WASHINGTON HOTEL
04.2020 - Current
College - Global Communication
Graduated From Gregg International College
Japanese Language School -
(Completed)Tokyo YMCA Language School
High School Diploma -
(Completed)Everest Higher Secondary School
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