Raymond Japon
Account Specialist
Mandaluyong City
Summary
Account Specialist with +1 year of job experience in the BPO specializing in Retention for Citibank customer in America concerning their credit cards. I handle closures and find the best way to preserve the customer-bank relationship in the long run by creating measures on saving accounts, such as value propositions, and credit card conversion, and more.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Account Specialist
Concentrix Philippines
01.2024 - Current
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Negotiated contract renewals, securing favorable terms and maintaining long-term client relationships.
Customer Service Representative
Qualfon Philippines
05.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Service Crew
McDonald's Corporation
5 2019 - 10.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Arts - Psychology
Rizal Technological University
Boni Ave, Mandaluyong, 1550 Metro Manila, Phil. 04.2001 -
Skills
Able to do multi-tasking in terms of utilizing various tools
Knows basic American English
Able to converse with applicants with confidence and knowledge
Has basic Assessing skill to determines the best applicant to be hired
Knows to work on MS Word, PowerPoint, Excel, And Other Tools
Adaptable when it comes to varied work setting or situation
Has skillset in Technology-related tasks that require a prior and wide perception to able to do tasks that need technological adeptness
Can prepare deliverables needed to be done as a Recruiter
Certification
I hereby certify that above information is true and correct to the best of my knowledge and belief
Educationalattainment
Lico-Lico Elementary School, Lico-Lico, Bonawon, Siaton, Negros Oriental, Antonio B. Alejado Memorial High School, Mag-aso, Dauin, Negros Oriental, Arellano University Plaridel Campus, 53 Gen. Kalentong St., Mandaluyong City, Rizal Technological University, Bachelor of Science in Psychology
Applicantname
RAYMOND P. JAPON
Applicantposition
Applicant
References
- Josephine Labial, Office Staff, 09274080394
- Renzel Rose Laput, Customer Service Representative, 09971003253
- Ricalyn Carial, Customer Service Representative, 09064449757
Personal Information
- Age: 22
- Citizenship: Filipino
- Father's Name: Wilfredo V. Japon
- Mother's Name: Elizabeth P. Japon
- Date of Birth: 01/24/02
- Religion: Roman Catholic
Timeline
Account Specialist
Concentrix Philippines
01.2024 - Current
Customer Service Representative
Qualfon Philippines
05.2023 - 12.2023
Bachelor of Arts - Psychology
Rizal Technological University
04.2001 -
Service Crew
McDonald's Corporation
5 2019 - 10.2020
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