Rasheem Wiley
Okinawa Japan
Summary
Results-driven Quality Assurance Specialist with a proven track record in managing and tracking daily operations for the Marine Corps Logistics Command, excelling in quality management and process improvement. Adept at problem-solving and effective communication, I have successfully enhanced service delivery and compliance, ensuring high-quality outcomes and customer satisfaction through strategic audits and continuous improvement initiatives.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Marine Corps Logistics Command (MCLC)
Albany, GA
01.2024 - Current
- Partner with QA management to facilitate quality audits and evaluate contractor compliance with the Service Level Agreements (SLAs) outlined in the Statement of Work (SOW).
- Track, monitor, and report operation status and quality assurance metrics to senior Continental United States (CONUS) leadership.
- Support maintenance and continuous improvement efforts of the overall quality system by recommending enhancements to business processes and service delivery.
- Analyze data from the Corrosion Prevention and Control (CPAC) database and develop, distribute, and maintain regular management reports.
- Investigate customer complaints regarding quality issues and perform root cause analysis of defects identified during testing cycles, to prevent recurrence.
- Provide guidance and support to Quality Control (QC) specialists on key regulatory issues and effectively communicate best practices to ensure conformance to all requirements.
Quality Assurance Specialist
Amentum
Okinawa, Japan
02.2019 - 01.2024
- Managed quality assurance by authoring the program's Quality Plan, which initiated quality standards and helped ensure all deliverables met the requirements outlined in the SOW for Hazardous Waste (HW) and Hazardous Material (HM) distribution services.
- Fostered and cultivated a culture of continuous process improvement while working closely with leadership to create quality controls in areas needing improvement and further development.
- Ensured program compliance with the SOW through regular audits and inspections, and analyzed audit results to identify positive/negative trends and recommended process improvements.
- Audited 3PL inventory management, securing the required 90% supply effectiveness requirement, and ensured accountability for all Government Furnished Property (GFP).
- Improved customer satisfaction by analyzing feedback, resolving escalations, and conducting regular internal audits to identify non-conforming issues.
- Determined the training needs of staff and organized training interventions to achieve quality standards.
Supply Systems Analyst
AECOM
Okinawa, Japan
01.2014 - 01.2019
- Monitored 3PL inventory and assisted with product distribution, storage, and acquisition, targeting 100% end-user satisfaction.
- Identified the resources required to support program operations and collaborated with the CONUS team to troubleshoot complex supply chain issues.
- Tracked the timely completion of contract deliverables outlined in the SOW to ensure the government customer received the highest quality of service.
- Provided the Program Manager (PM) with regular performance updates and spearheaded continuous improvement initiatives across all aspects of the supply process by identifying and collecting the data required for administrative record-keeping and performance reporting.
- Actively participated in meetings with cross-functional teams and vendors to discuss changes to the existing supply chain setup, ensuring transparency and continuous improvement.
Education
Associate of Arts -
University of Maryland, Asian Division
Kadena Air Base, Okinawa JapanSkills
- Effective communication
- Quality management systems
- Quality assurance
- Performance reporting
- Team collaboration
Timeline
Quality Assurance Specialist
Marine Corps Logistics Command (MCLC)
01.2024 - Current
Quality Assurance Specialist
Amentum
02.2019 - 01.2024
Supply Systems Analyst
AECOM
01.2014 - 01.2019
Associate of Arts -
University of Maryland, Asian Division
Similar Profiles
Tracy BrownTracy Brown
Operations Officer/Chief at Marine Corps Logistics CommandOperations Officer/Chief at Marine Corps Logistics Command
David KerkhoffDavid Kerkhoff
Deputy Director, Consumable Items Support Division at Marine Corps Logistics CommandDeputy Director, Consumable Items Support Division at Marine Corps Logistics Command
Sharlotte CordovaSharlotte Cordova
Library Technician at Marine Corps Logistics CommandLibrary Technician at Marine Corps Logistics Command
Ashley MurphyAshley Murphy
After School SPED Coordinator and Team Lead at CYS: ASYMCAAfter School SPED Coordinator and Team Lead at CYS: ASYMCA
Mae GallardoMae Gallardo
IT Estimator at American Engineering CorporationIT Estimator at American Engineering Corporation