RANSILU KAVINDA PEIRIS THANTRIGE
Hotel Staff
Imabari
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Hotel Staff Member
Wakka
Imabari, Ehime
06.2023 - Current
- Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.
- Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
- Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
Marketing Executive
Rainbow Co., Ltd
05.2021 - 04.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
St Joseph College
Colombo, Sri Lanka 1 2009 - 4 2014
Diploma - Information And Communication Technology
International College of Business And Technology
Colombo, Sri Lanka 12 2013 - 3 2017
No Degree -
Narita Japanese Language School
Narita, Japan03.2017
Bachelor of Arts - Business Economics
Tokyo International University
Kawagoe, Japan03.2021
Skills
TOEIC 840
Personal Information
Date of Birth: 04/06/93
Languages
English
Advanced
C1
Sinhala
Bilingual or Proficient (C2)
Japanese
Upper intermediate
B2
Timeline
Hotel Staff Member
Wakka
06.2023 - Current
Marketing Executive
Rainbow Co., Ltd
05.2021 - 04.2023
High School Diploma -
St Joseph College
1 2009 - 4 2014
Diploma - Information And Communication Technology
International College of Business And Technology
12 2013 - 3 2017
No Degree -
Narita Japanese Language School
Bachelor of Arts - Business Economics
Tokyo International University
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