RANI PREETAM VANJARI
Nishikasai
Summary
Technical Support Engineer with 7+ years of experience in Microsoft security solutions (MDE, MDI, MDCA) and customer support. Skilled in SIEM monitoring, incident response, and troubleshooting complex technical issues. Proven ability to manage and resolve high-volume security incidents within SLA while collaborating with global teams. Currently based in Japan on a dependent visa with permission to work part-time (28 hours/week), seeking a part-time opportunity in technical support or cybersecurity.
Support professional with strong technical expertise and problem-solving skills. Adept at diagnosing and resolving complex issues, ensuring seamless system performance. Known for effective team collaboration and adaptability to changing needs. Skilled in troubleshooting, customer support, and software maintenance. Reliable and results-driven with focus on achieving operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Engineer
Concentrix (Microsoft Project)
Pune, India
01.2022
- Monitored and analyzed high-volume security alerts using SIEM tools to detect potential threats
- Investigated and resolved security incidents end-to-end within SLA timelines
- Provided L2/L3 support for Microsoft security products (MDE, MDI, MDCA)
- Performed incident response actions to contain and mitigate risks
- Collaborated with global teams for escalation and resolution of complex issues
Case Manager
Concentrix (Dell Project)
Pune, India
01.2019 - 01.2022
- Delivered Tier 1 technical support for hardware, software, and network needs
- Performed diagnostics and basic repairs on Dell laptops and desktops
- Conducted system checks on power components, batteries, and internal hardware
- Supported operating system troubleshooting and recovery procedures
- Assisted users with network, Wi‑Fi, and device connectivity setup
PMO Support
Infosys Technologies (UBS Project)
Pune, India
01.2007 - 01.2015
- Prepared project reports, dashboards, and tracked progress
- Coordinated with cross-functional teams to ensure timely delivery
- Supported risk management and compliance processes
Education
Bachelor of Commerce - B.Com
Pune University
IndiaSkills
- Microsoft Defender for Endpoint (MDE)
- Microsoft Defender for Identity (MDI)
- Microsoft Defender for Cloud Apps (MDCA/MDA)
- SIEM Monitoring & Log Analysis
- Incident Response & Threat Analysis
- Technical Troubleshooting (Hardware, Software, Network)
- Ticketing Systems & SLA Management
- Root Cause Analysis
- Customer Support & Communication
Certification
In the year 2009, I completed my Yellow Belt Six Sigma project, which was conducted at Infosys.
Languages English – Native Proficiency (Can speak
English
Hindi
Marathi
Timeline
Support Engineer
Concentrix (Microsoft Project)
01.2022
Case Manager
Concentrix (Dell Project)
01.2019 - 01.2022
PMO Support
Infosys Technologies (UBS Project)
01.2007 - 01.2015
Bachelor of Commerce - B.Com
Pune University
Additional Information
- Visa Status: Dependent Visa (Permission to work part-time up to 28 hours/week)
- Japanese Level: JLPT N5 (studying)
- Availability: Immediate
I love discovering new places and enjoy dancing.
Beyond my core responsibilities, I actively pursue opportunities to improve efficiency and quality, including completing a Yellow Belt Six Sigma project at Infosys in 2009. I am passionate about learning, open to new challenges, and enjoy contributing to collaborative, growth‑focused work environments.