Business Operations Manager
Managed End to End P2P, O2C, R2R & MDM, Intercompany:
- Seamless managed various F & A operation towers with a focus on ensuring customer Satisfaction (C-Sat) as the primary project objective.
- Oversight of all R2R activities, including Journals, Recons, Intercompany & MEC activities.
- Played a crucial role in establishing the tier2 Capgemini delivery center (Capgemini Salem).
- Implemented a successful 'NO PO NO PAY' policy in accounts payable, improving First Pass Yield,' reducing processing time, and minimizing errors for increased efficiency.
- Consistent achievement of SLA targets, enhancing business processes, and service levels to boost productivity and operational efficiency.