Rama Alqudsi
Mississauga,Ontario
Summary
Dynamic HR, business strategy, and customer service professional with over 15 years of leadership experience across multinational environments. Specializing in strategic HR, talent management, procurement, and project management, I have consistently aligned organizational goals with innovative solutions in telecommunications, banking, insurance, and software. I have a proven track record in leading projects that drive efficiency, enhance customer service, and improve organizational performance. Multilingual in English and Arabic, I bring a strong ability to collaborate with diverse teams, deliver results in high-pressure environments, and exceed business targets.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
20
20
years of professional experience
Work History
Project Manager
The Life Center for Psychotherapy and Counselling Services
01.2023 - Current
- Managed cross-functional teams to ensure seamless project execution and achieve a 20% increase in team collaboration
- Implemented HR policies essential for the successful launch of the company, resulting in a 15% boost in organizational efficiency
- Led recruitment efforts, created training materials, and conducted sessions that improved onboarding efficiency by 25%
- Implemented strategies that enhanced client satisfaction and retention, leading to a 15% rise in client engagement and service utilization.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Pre-Employment Specialist
RBC Bank
02.2022 - 12.2022
- Streamlined pre-employment processes, Reduced onboarding time by 30% and increased candidate satisfaction
- Introduced digital solutions for candidate verification, Enhanced accuracy and efficiency by 25%
- Collaborated with HR business partners, aligned pre-employment strategies with organizational goals, improving overall hiring quality by 20%
- Led initiatives for compliance with legal requirements and reduced risk by 15% through improved adherence
- Developed recruiting strategy plans, effectively addressed hiring demands, and completed comprehensive pre-employment checks
Operation Supervisor
TD Bank
12.2021 - 01.2022
- Achieved a 20% increase in team productivity and efficiency through process improvements
- Implemented changes that led to a 10% boost in customer satisfaction ratings, improving overall service quality
- Successfully reduced potential issues by 15%, enhancing operational stability and security
- Collaborated with HR to address employee concerns, resulting in a 25% improvement in workplace harmony and morale
- Actively participated in daily touch points and work distribution, ensuring audit and process guidelines compliance
Sales & Customer Service Manager
Navy's Language Organization
03.2020 - 11.2021
- Increased sales by 25% through a client recruitment strategy emphasizing education and technology-driven engagement
- Expanded the client base by 30% using Facebook and telecommunications, leveraging bilingual proficiency in Arabic and English
- Boosted revenue by 20% via strategic pricing strategies across all services
- Enhanced collaboration and growth opportunities by 15% through participation in partnership meetings
- Increased brand awareness by 10% by translating and localizing marketing content into Arabic, effectively reaching and engaging Arabic-speaking audiences
Talent Acquisition Partner
Millennium Service Provider
12.2017 - 02.2020
- Successfully managed the full-cycle recruitment process, reducing time-to-hire by 20% and increasing the quality of hires by 15%.
- Established and conducted program evaluations, effectively communicating results to management, contributing to informed decision-making and continuously improving recruitment strategies
- Leveraged tools like LinkedIn, social media, and online platforms, expanding the talent pool by 30% and improving applicant diversity by 25%.
- Managed all employee benefits, acting as the primary point of contact for employees regarding benefits inquiries, enrollment, and administration, ensuring compliance and employee satisfaction
- Implemented a comprehensive compensation and incentive plan, achieving a 10% increase in employee satisfaction and retention.
Human Resources Professional
Bright Order Software Company
10.2018 - 12.2018
- Achieved 30% recruitment efficiency improvement via KPI-driven processes, streamlined workflows, and optimized candidate sourcing
- Enhanced candidate fit with refined job descriptions and advanced screening techniques, reducing turnover by 15% and boosting retention
- Increased operational efficiency by 20% through HR process automation and standardization
- Developed and implemented a robust KPI system for recruitment effectiveness, improving hiring decisions and reducing time-to-hire
- Authored employee handbook, formalized job descriptions, and introduced performance guidelines
Human Resources and Administration Manager
Ibdaa Bank
02.2011 - 03.2017
- Developed and implemented comprehensive HR policies and procedures in Arabic and English, optimizing operations for 2000 employees
- Managed end-to-end recruitment processes, including job postings, hiring, training, and KPI alignment
- Successfully launched multiple branches, negotiating contracts and ensuring compliance with stakeholders
- Spearheaded strategic HR initiatives, enhancing team capabilities and fostering employee engagement
- Implemented digital onboarding systems, reducing new hire time-to-productivity and achieving significant cost savings
Human Resources Administrator Associate Manager
United Insurance
01.2009 - 02.2011
- Conducted training sessions for a 25-member management team, enhancing interviewing skills and contributing to informed hiring decisions
- Collaborated on developing and implementing the company's first standardized disciplinary procedures and tracking system, ensuring legal compliance and fair treatment across the organization
- Revamped new-hire orientation programs by integrating HR information and company resources, improving employee onboarding experience and engagement
- Fostered a collaborative work environment that facilitated positive communication and contributed significantly to achieving an impressive employee retention rate of 89% in a high-turnover industry
- Streamlined HR processes, reducing onboarding time by 30% and enhancing overall operational efficiency
HR Project Manager
Ibdaa Bank
04.2010 - 12.2010
- Developed and implemented HR policies, ensuring compliance and supporting the successful launch of the bank, contributing to a 25% improvement in operational readiness.
- Created and facilitated training sessions for over 100 employees, achieving an 85% satisfaction rate in post-training surveys.
- Collaborated with department leaders to streamline HR processes, reducing response time to employee inquiries by 30% and improving overall service quality.
- Ensured the delivery of high-quality HR services to support the bank’s operations
Head OF Commodity Purchasing
Syriatel Telecom
01.2005 - 12.2008
- Revamped the purchasing department, integrating new roles that enhanced operational efficiency
- Set rigorous KPIs for purchasing teams, achieving 90% of targeted goals by 2008
- Cultivated a team-driven environment that exceeded operational goals through strategic hires
- Transformed purchasing strategies, setting a benchmark in cost management
- Optimized supply chain logistics, enhancing efficiency and reducing lead times
- Introduced AI-driven analytics for smarter, faster purchasing decisions
Education
Human Resources Management -
Ryerson University
Toronto, ON10.2023
Payroll Accounting -
Change for Skills
Toronto, ON06.2021
Strategic Human Resources Management -
ASPIRA Consultancy & Training
Egypt10.2016
Bachelor of Business Administration - Management
Canterbury University
UK10.2008
Purchasing & Supply Chain Management -
Institute For International Research (IIR)
Syria12.2007
Quality Management Systems -
Management Integrated Consultants
Syria06-2007
Skills
- Multilingual Proficiency
- Project Management
- Customer Service Excellence
- Procurement Expertise
- Technological Proficiency
- HR Leadership & Strategy
- Talent Management & Acquisition
- Employee Relations & Engagement
- Procurement & Supply Chain Management
- Compliance & Policy Development
- Technology & Systems Proficiency
- Operational Efficiency & Process Improvement
- Training & Development
- Team Development
- Vendor Negotiation
Personal Information
Nationality: Canadian
Timeline
Project Manager
The Life Center for Psychotherapy and Counselling Services
01.2023 - Current
Pre-Employment Specialist
RBC Bank
02.2022 - 12.2022
Operation Supervisor
TD Bank
12.2021 - 01.2022
Sales & Customer Service Manager
Navy's Language Organization
03.2020 - 11.2021
Human Resources Professional
Bright Order Software Company
10.2018 - 12.2018
Talent Acquisition Partner
Millennium Service Provider
12.2017 - 02.2020
Human Resources and Administration Manager
Ibdaa Bank
02.2011 - 03.2017
HR Project Manager
Ibdaa Bank
04.2010 - 12.2010
Human Resources Administrator Associate Manager
United Insurance
01.2009 - 02.2011
Head OF Commodity Purchasing
Syriatel Telecom
01.2005 - 12.2008
Payroll Accounting -
Change for Skills
Human Resources Management -
Ryerson University
Strategic Human Resources Management -
ASPIRA Consultancy & Training
Bachelor of Business Administration - Management
Canterbury University
Purchasing & Supply Chain Management -
Institute For International Research (IIR)
Quality Management Systems -
Management Integrated Consultants
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