Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rakesh Patel

Sydney

Summary

Certified Scrum Master and Agile Coach with professional experience in Project Management and IT Systems, Service delivery, Monitoring, Roll-out systems, implementation, and management of the complete life cycle of commercial applications. Overall, 14 years of experience in the IT Industry were as 7 years in end-to-end Project Management, and 7 years as Scrum Master managing large to medium-sized Infrastructure and application domain projects. Collaborates with other technical leads, project managers, release managers, testing services and various groups to understand business, financial, architectural, testing, life cycle and infrastructure requirements of a project track or cross-track initiative for optimal planning, environment usage, and execution of the tasks leading to successful implementation, validation testing and turnover of environments. Strong experience in Stakeholder management, Vendor management and Risk Management. Excellent interpersonal skills and leadership abilities Strong desire to use cross-functional experience working individually or in a team to conceptualize, drive and deliver usable, quality products on time and to customers' satisfaction. Hand on training team and supporting product owners to remove impediments and backlogs, enhance velocity and help teams adopt agile methodologies. Worked on different agile frameworks such as Scrum, Kanban, Scale Agile Framework (SAFe), Objective and Key Results (OKRs), XP and Lean

Overview

13
13
years of professional experience
1
1
Certification

Work History

Scrum Master

NSW eHealth
02.2023 - Current
  • As Scrum Master and Delivery Manager, I am responsible for coaching and delivering Multiple Projects across the NSW Sydney Local Health District (SLHD) and managing the 3 Squads.
  • Managed the end-to-end delivery of digital and infrastructure projects, focusing on UI/UX and customer-facing platforms across multiple Agile squads.
  • Provided hands-on leadership to Agile teams, enabling all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives), and driving continuous improvement through Agile coaching and mentoring.
  • Translated complex business needs into clear delivery plans, overseeing execution from concept to implementation, while managing scope, risks, dependencies, and milestones.
  • Owned and maintained delivery plans, capacity planning, and performance tracking using Azure Board.
  • Worked closely with Product Owners and Business Analysts to groom backlogs, define user stories, and ensure prioritisation aligned with business goals.
  • Navigated high-governance environments, ensuring compliance with NSW Health standards, delivery frameworks, and security protocols.
  • Collaborated across product, engineering, operations, legal, risk, and vendor teams to align dependencies, track progress, and resolve blockers.
  • Oversaw contract/vendor management and ensured adherence to SLAs, timelines, and budget constraints.
  • Delivered regular, transparent updates to senior stakeholders and executives, highlighting progress, risks, mitigations, and delivery value.
  • Championed Agile transformation, maturity uplift, and process optimisation initiatives that improved team velocity, product quality, and stakeholder satisfaction.

Scrum Master/Delivery Manager

University Of Technology Sydney
02.2022 - 02.2023
  • As a Scrum Master and Agile Coach, I am responsible for coaching and delivering the UTS open e-commerce platform, Payment system, UX/UI, and moving courses to the Cloud Platform as part of UTS Open projects. I am also responsible for managing a team of 13 developers.
  • Led the transformation of a UTS Open to Agile and coaching teams through the transition from Waterfall to Agile methodologies.
  • Facilitated team stand-ups, retrospectives, planning meetings, Showcase, etc.
  • Collaborated with the Product and Design teams to maximise productivity and ensure effective backlog management.
  • Provided training on Scrum practices such as backlog management, sprint planning & review, daily standup meetings, task estimation techniques (e.g., story points), and other agile concepts like continuous integration and automated testing.
  • Assisted with grooming user stories during backlog refinement sessions to ensure they were small enough to be completed within one or two Sprints without sacrificing business value.
  • Developed an understanding of the team's strengths and weaknesses so that coaching efforts can be focused where needed.
  • Shielded the scrum team from external interference for optimal productivity and success of the Agile process.
  • Acted as a go-to resource for the engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Organized a showcase for stakeholders for a better understanding of development.
  • Led the implementation and adaption of Jira, which reduced the time to create and manage tickets.
  • Used reports such as Velocity, Sprint, Top Defects and Burndown and Burnup charts for reporting.
  • Guided teams to be self-organised, promoting a collaborative team environment that fosters creativity, innovation, continuous improvement, and celebration of successes.
  • Conducted Workshop and provided 1-1 coaching and set OKRs.
  • Collaborated across product, engineering, operations, legal, risk, and vendor teams to align dependencies, track progress, and resolve blockers.
  • Achievements: Generated revenue of 3M with six releases, with 12k enrollments.
  • Successfully transformed UTS Open from Waterfall to Agile and implemented robust, agile practices and continued to improve and optimise delivery. This resulted in a significant uplift in team delivery velocity.
  • Systems: Epi server, CANVAS, Boomi and Salesforce.

Scrum Master/Delivery Manager

Rakuten
03.2020 - 01.2022
  • In the role of Scrum Master, I am responsible for feature releases for Rpay, Rpay QR Code payment and one Cloud (Rakuten) Development Project and managing a team of 14 developers.
  • Key Responsibilities: Scrum Master: Bring ideas from professional facilitation, coaching, conflict management, mediation, theatre and so on to help the team become a high-performance team.
  • Organised and facilitated sprint planning, effort estimations, daily stand-up meetings, reviews, retrospectives, and release planning.
  • Protected a team from over-commitment, managed backlog, and prioritised the resolution of defects.
  • Communicated with other management, developers, DevOps engineers, product managers, and support specialists on product issues.
  • Tracked and communicated team velocity and sprint/release progress.
  • Facilitated Scrum of Scrum.
  • Helped managers and stakeholders understand Scrum/Kanban.
  • Tracked metrics and monitored for potential problems or bottlenecks.
  • Resolved impediments that prevent the Agile team and Product owner from effectively employing agile/lean processes.
  • Educated a team in Agile methodology and better estimations, encouraging strong collaboration between the team and the Product Owner.
  • Setting up Jira Scrum and Kanban board.
  • Key Projects: AZ build – Setup cloud availability zone within Rakuten DCs (Rakuten One Cloud), SNAT (ACL) – Successfully worked on the deployment of SNAT across all DCs, POC VM Migration – Conversion of Thick to Thin VM (1900 Data-stores), BYOD – Completed build of DC, which enabled users to bring their own device, IDS – Intrusion detection system for cloud availability zone, part of security enhancement initiative (McAfee), DNS Monitoring: Basic Monitoring features with Grafana Dashboard, vCenter Migration: vCenter migration to new automated vCenter server version 7.0.
  • Achievements: Successfully managed the conversion of 1900 Data Stores with the help of the vendor (Nvidia), Successfully set up and expanded Data Centre across the EU, US and Japan in coordination with the offshore team, Once DCs were built and set up, SNAT (ACL) was deployed across all DCs.

Agile Project Manager

Westpac Bank
06.2018 - 03.2020
  • As a Project Manager, as a part of the Work Smarter Migration program, I was responsible for the retail migration for St George, Bank of Melbourne, Bank of South Australia and VDI Migration across Westpac Group.
  • Key Responsibilities: Solution Delivery - My area is to manage the IT vendor to deliver the solution as per the design agreed upon by the Westpac design and Engineering team and hold all vendor relationships relating to business systems change and solution delivery.
  • Team Management - Managed the team of 35 core team members, including partner resources.
  • IT Operations –Coordination of operations and services teams and service providers.
  • Project Management - Stakeholder engagement and IT project delivery.
  • Change Management - Worked closely with the change management team to ensure the business was engaged and the know issues were communicated.
  • Training and Documentation - ensured the documentation and training are imparted to the IT vendors.
  • Key Projects: WIN10 Migration – Managed the overall migration for Westpac brands across Australia, comprising 360 branches altogether, Office 365 - Migration of 4000 exchange mailboxes to Office 365, Hardware Delivery and Setup - Managed the hardware logistics while working with logistics vendors.
  • Achievements: Successfully managed the migration of 360 branches comprising 4000 users from WIN 7 to WIN 10 within the project schedule scope and quality, Successfully managed the migration of 4000 Mailboxes to Office 365, Managed close to 400 issues and risks throughout the project schedule, Migrated close to 10,000 VDI's from Win7 to Win10.

Associate Infrastructure Project Manager

HSBC Bank
08.2017 - 03.2018
  • Key Responsibilities: Solution Delivery - My area is the business systems team for the company. I orchestrate all delivery of business change and hold all vendor relationships relating to business systems change and solution delivery.
  • IT Operations -Manage the operations and services teams and service providers.
  • Business Intelligence - Managed Infrastructure team and the reporting and general ledger systems.
  • Project Management - Stakeholder engagement and IT project delivery.
  • Key Projects: Network/Citrix Upgrade - Manage with the internal and external technical staff team to upgrade the network, Office 365 – Associate Project Manager for exchange mailbox migration to Office 365 environments, OS Rollout - In conjunction with our Technical Engineer team, new OS and configure the overall IT service.
  • Achievements: End-to-end project delivery of Network Upgrade, Identified the current network dependencies and eliminated the legacy connections, Successful delivery of the data centre relocation to their new premises. This relocation involved the location of physical server hardware and replicating their cabling environment at the new site.

PC/JPM/TL

ITFM (BOQ, NSW Treasury)
06.2016 - 07.2017
  • Key Projects: Data Centre relocation, IT Rollout, Office 365.

ICT Project Coordinator

Sekisui House Australia
09.2013 - 05.2016

Technical Support Analyst

Sekisui House Australia
03.2012 - 08.2013

Education

Bachelor of Information Technology - Network and System Administration

Charles Sturt University
Sydney, NSW
01.2012

Advanced Diploma - Computer Networking

TAFE
Ultimo, NSW
06.2010

Skills

  • Agile Project Delivery
  • End-to-End Release Management
  • Backlog & Sprint Management
  • Stakeholder Engagement
  • Governance & Reporting
  • Team Leadership & Coaching
  • Risk & Dependency Management

Certification

  • ICAgile Certified Professional - Agile, 03/01/23
  • Professional Scrum Master II (PSM II), 02/01/20
  • Professional Scrum Master I (PSMI), 01/01/20
  • Prince 2, 06/01/17
  • ITIL Foundation, 05/01/16

Timeline

Scrum Master

NSW eHealth
02.2023 - Current

Scrum Master/Delivery Manager

University Of Technology Sydney
02.2022 - 02.2023

Scrum Master/Delivery Manager

Rakuten
03.2020 - 01.2022

Agile Project Manager

Westpac Bank
06.2018 - 03.2020

Associate Infrastructure Project Manager

HSBC Bank
08.2017 - 03.2018

PC/JPM/TL

ITFM (BOQ, NSW Treasury)
06.2016 - 07.2017

ICT Project Coordinator

Sekisui House Australia
09.2013 - 05.2016

Technical Support Analyst

Sekisui House Australia
03.2012 - 08.2013

Advanced Diploma - Computer Networking

TAFE

Bachelor of Information Technology - Network and System Administration

Charles Sturt University

Similar Profiles

CREATE PROFILE
Rakesh Patel