Oracle , PLSQL, Unix Script
Rakesh Pandey
IT Project Manager
Tokyo
Summary
- Dynamic Project Manager with a proven track record at AIG, adept at leading cross-functional teams to deliver high-quality projects on time and within budget. Skilled in risk management and stakeholder communication, I drive continuous improvement initiatives that enhance operational efficiency and foster strong relationships, ensuring alignment with strategic business objectives.
- Diligent Program Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
- Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
- Personable and organized with strong ability to manage multiple tasks and deadlines effectively. Understanding of project lifecycle and proficient in tools such as Microsoft Project, Rally and JIRA. Committed to delivering successful project outcomes through collaboration and problem-solving.
- Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
- Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
21
21
years of professional experience
2
2
Certifications
1
1
Language
Work History
Project Manager
American International Group (AIG) , Japan
04.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Led end-to-end project execution from planning to delivery ensuring on-time and within-budget completion
- Defined project scope, goals, timelines, and deliverables in alignment with business objectives
- Managed cross-functional teams, assigned tasks, and tracked progress to ensure milestones were met
- Monitored project risks, issues, and dependencies and implemented mitigation plans
- Controlled project budget, resource allocation, and cost optimization
- Coordinated with stakeholders, clients, and senior management to provide regular status updates
- Ensured quality standards and process compliance across all project deliverables
- Managed change requests and scope creep through formal change control process
- Prepared and maintained project documentation, reports, and dashboards
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
APPLICATION PRODUCTION SUPPORT MANAGER
American International Group (AIG)
05.2015 - 03.2022
- Implemented scheduled maintenance, retooling production status sheets and driving [Number] tasks to achieve scheduling effectiveness.
- Managed vendor relations, negotiating contracts for cost savings and improved service levels.
- Reduced downtime for critical systems by proactively identifying potential issues and implementing preventive measures.
- Facilitated regular reviews of production metrics, enabling proactive identification of trends or potential bottlenecks that could impact operations.
- Led initiatives to upgrade support tools and technologies, improving overall system performance and stability in the long run.
- Increased customer satisfaction scores by closely monitoring production issues and ensuring timely resolution of problems.
- Organized schedules, monitored shifts, and made sure there was apt coverage.
- Improved production efficiency by streamlining processes and implementing new support strategies.
- Optimized resource allocation by assessing project requirements, prioritizing tasks, and assigning appropriate personnel to ensure timely completion of deliverables.
Tech Lead
21st Century Insurance and Financial Services
10.2012 - 04.2015
- Mentored junior developers, fostering a culture of continuous learning and skill improvement.
- Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
- Enhanced application performance by identifying bottlenecks and optimizing code.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Established coding standards to ensure consistent quality across the development team''s output.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Streamlined deployment processes, enabling quicker and more reliable software releases.
- Negotiated with stakeholders to define project scopes and timelines, ensuring alignment with business goals.
- Mentored junior developers, improving their coding skills and knowledge of best practices.
- Reduced system downtime, implementing robust monitoring tools and processes.
Designer
British Telecom
12.2010 - 09.2012
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Analyzed user behavior and feedback to optimize design and user experience.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Created detailed wireframes and mockups to communicate design ideas effectively to cross-functional teams.
Sr. Developer and Onsite Co-Ordinator
British Telecom, UK
11.2007 - 12.2010
- Optimized performance through testing and tuning of applications.
- Designed updates to existing software to meet changing customer demands.
- Mentored junior developers, promoting a culture of continuous learning and knowledge sharing within the team.
- Developed clear specifications for project plans using customer requirements.
- Established clear communication channels between stakeholders, facilitating better decision-making throughout project lifecycles.
- Incorporated industry best practices to ensure high-quality code, minimizing defects and reducing maintenance efforts.
- Delivered well-documented code that simplified ongoing maintenance efforts by other developers working on future iterations of projects.
- Evaluated and improved development work of other developers on team, working to provide training, constructive criticism and knowledge transfer.
- Improved software performance by identifying and resolving bottlenecks in the development process.
- Collaborated in team environment to produce high-quality programs and applications for Telecom industry.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Actively participated in industry conferences and workshops, staying up to date with the latest trends in technology and applying acquired knowledge to enhance project outcomes.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Developer, Configuration and Release Manager
British Telecom
02.2005 - 10.2007
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Debugged complex software issues, leading to a more stable product release.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Reduced development time by creating reusable code libraries for future projects.
- Conducted thorough code reviews to ensure adherence to coding standards and best practices.
- Coordinated deployments of new software, feature updates and fixes.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Created proofs of concept for innovative new solutions.
Education
Master of Science - Telecommunication And Software Engineering
Birla Institute of Technology & Science
Pilani, Rajasthan 04.2001 -
Bachelor of Engineering - Information Science And Engineering
Bapuji Institute of Engineering & Technology
VTU, Belgaum 04.2001 -
Skills
Project Management
Accomplishments
- Having Total 20+ years of IT experience in various phases of software development that includes - Production support, Project Management ,Programming (Design & Development), Configuration & Release Management
- Successfully Build Antillia - New Billing Platform for for British Telecom (UK) customer in n FY 2007 - 2010
- Successfully Delivered AIG 200 MEA Program having Web Direct Debit, PIP Cyber projects for AIG Japan in FY 2022 - 2025
- Received Best Project Manager for AIG Project - 2017
- Successfully Delivered All Star 2025 & HGPA 3.0 in FY 2025
Software
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
04-2025
SAFe 6 Product Owner/Product Manager
01-2025
Project Manager
American International Group (AIG) , Japan
04.2022 - Current
APPLICATION PRODUCTION SUPPORT MANAGER
American International Group (AIG)
05.2015 - 03.2022
Tech Lead
21st Century Insurance and Financial Services
10.2012 - 04.2015
Designer
British Telecom
12.2010 - 09.2012
Sr. Developer and Onsite Co-Ordinator
British Telecom, UK
11.2007 - 12.2010
Developer, Configuration and Release Manager
British Telecom
02.2005 - 10.2007
Master of Science - Telecommunication And Software Engineering
Birla Institute of Technology & Science
04.2001 -
Bachelor of Engineering - Information Science And Engineering
Bapuji Institute of Engineering & Technology
04.2001 -