Rahulpreet Kaur
Australia,13
Summary
Seasoned IT Support Engineer possessing in-depth knowledge of troubleshooting, system administration and network management. Demonstrated ability to resolve complex technical issues swiftly and effectively, improving operational efficiency. Strong communication skills foster productive relationships with diverse teams. Previous impact includes streamlining processes and enhancing system performance across multiple organizations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
IT Support Engineer
AMAZON
MELBOURNE
07.2021 - Current
- Configured routers and switches according to organizational specifications.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Provided technical support to users by troubleshooting hardware and software issues.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Assisted with network infrastructure design and implementation.
- Developed and maintained user accounts, permissions, and access rights.
- Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Warehouse Associate
amazon
Melbourne
09.2020 - 06.2021
- Collaborated with team members to complete tasks efficiently and accurately.
- Monitored stock levels and reordered supplies when necessary.
- Packed goods for shipment in accordance with customer instructions.
- Maintained accurate inventory records through manual and computerized systems.
- Communicated effectively with team members on matters related to work assignments.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Assistant Manager
AHS HOSPITALITY
MELBOURNE
08.2016 - 03.2020
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
BACHELOR OF INFORMATION TECHNOLOGY - Information Technology
FEDERATION UNIVERSITY
MELBOURNE07-2019
Skills
- Hardware diagnostics
- Windows Server
- Virtualization Technologies
- Information Security
- Network Security
- Server Management
Timeline
IT Support Engineer
AMAZON
07.2021 - Current
Warehouse Associate
amazon
09.2020 - 06.2021
Assistant Manager
AHS HOSPITALITY
08.2016 - 03.2020
BACHELOR OF INFORMATION TECHNOLOGY - Information Technology
FEDERATION UNIVERSITY
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