Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MD Mahfuzur Rahman

Japanese Language Student
Sayo Cho,Hyogo

Summary

Systematic E-Commerce Associate possessing deep familiarity of SEO and complicated algorithms. Efficient and detailed professional offering [8]-year background overseeing online sales and presence of web-based companies. Well-versed in tracking website functionality and using web analytics tools to track and measure performance. Goal-oriented individual committed to improving retention and conversion and boosting company's online presence and sales. Prosperous [eCommerce Assistant] with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships. Dedicated [eCommerce Assistant] with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level eCommerce Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Ecommerce Assistant

20four7VA
Pony Island Lane Berlin, Philadelphia
05.2018 - 06.2021
  • Displayed and organized product on inventory shelves in e-commerce storeroom.
  • Focused on continuous quality and customer service improvement in e-commerce operations.
  • Integrated photographs of merchandise into corporate e-commerce software.
  • Photographed merchandise and prepared written descriptions of items for auction on company website.
  • Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
  • Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
  • Collaborated with search engine shopping specialists to place marketing content in desired online locations.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Monitored website traffic and customer reviews to evaluate responses to site updates.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Developed relationships with suppliers to facilitate timely delivery of products.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Researched and developed new products to meet customer demands.
  • Tested website features and functionality for optimal performance.
  • Utilized various analytics tools to track customer behavior and optimize website layout.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Established and maintained e-commerce website to promote and sell products.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.

ECommerce Assistant

Avarada
03.2014 - 03.2017
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
  • Maintained working knowledge of company products, services and promotions.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
  • Displayed and organized product on inventory shelves in e-commerce storeroom.
  • Photographed merchandise and prepared written descriptions of items for auction on company website.
  • Integrated photographs of merchandise into corporate e-commerce software.
  • Focused on continuous quality and customer service improvement in e-commerce operations.
  • Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
  • Monitored website traffic and customer reviews to evaluate responses to site updates.
  • Collaborated with search engine shopping specialists to place marketing content in desired online locations.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Developed relationships with suppliers to facilitate timely delivery of products.
  • Established and maintained e-commerce website to promote and sell products.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Implemented marketing campaigns to increase customer engagement and sales.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Negotiated with suppliers to secure best prices for products.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Researched and developed new products to meet customer demands.
  • Managed financial tracking, inventory coordination and social media marketing.

Education

2 Years Of Japanese Language Study - Japanese Language

Sayo Japanese Language
Hyogo, Japan
03.2024

ECommerce Virtual Assistant - Ecommerce

ECommerce University
Australia (Online Degree)
03.2021

N5 - Basic Japanese -

JUAAB
Dhaka, Bangladesh
03.2021

SEO Certified Master - Search Engine Marketing

NIHRD
Dhaka, Bangladesh
10.2012

High School Diploma -

B.A.F Shaheen College, Dhaka
Dhaka, Bangladesh
07.2012

Skills

  • Cost-Benefit Analysis
  • Sales Expertise
  • Shipment Preparation
  • Order Fulfillment
  • Shipping Management
  • Inventory Coordination
  • Package Tracking
  • Client Relationship Development
  • Online Marketing
  • Customer Database Management
  • Shipment Coordination
  • Inventory Management
  • Price Structuring
  • MS Office
  • Computer Skills
  • Team Building

Languages

Bengali
Native language
English
Advanced
C1
Japanese
Intermediate
B1

Timeline

Ecommerce Assistant

20four7VA
05.2018 - 06.2021

ECommerce Assistant

Avarada
03.2014 - 03.2017

2 Years Of Japanese Language Study - Japanese Language

Sayo Japanese Language

ECommerce Virtual Assistant - Ecommerce

ECommerce University

N5 - Basic Japanese -

JUAAB

SEO Certified Master - Search Engine Marketing

NIHRD

High School Diploma -

B.A.F Shaheen College, Dhaka
MD Mahfuzur RahmanJapanese Language Student