Rabina Maharjan

Multilingual hospitality professional with over 8 years of experience in luxury and business hotels in Tokyo. Skilled in front desk operations, concierge services, reservations, and cross-cultural communication, with a passion for delivering thoughtful and personalized service. Dedicated to creating memorable guest experiences and eager to contribute expertise and enthusiasm to the Concierge team at Aman Tokyo.

Work Experience

Concierge@Hilton Tokyo

December 2024 – August 2025

• Assisted VIP and international guests with restaurant bookings, sightseeing recommendations, and transportation arrangements.
• Responded promptly to guest inquiries in multiple languages, ensuring every interaction felt personalized and seamless.
• Collaborated with front desk, housekeeping, and external vendors to ensure smooth service.

Front Desk @Remm Hibiya (Hankyu Hanshin Hotels)

April 2017 – July 2024

• Provided courteous and efficient front desk service for over 7.5 years.
• Managed check-ins/check-outs, guest inquiries, and concierge support for both domestic and international guests.
• Maintained calm professionalism during peak periods, supporting colleagues and ensuring high guest satisfaction.
• Trained and mentored new staff, contributing to a collaborative and service-oriented team environment.