Quang Tran Pham

Built and scaled a business to 20+ full-time and 200+ part-time employees with $2M+ annual revenue, leading product development, sales, marketing, financial management, and operational improvements to drive growth and efficiency.

Business Growth: Grew a business from the ground up to 20+ full-time employees and 200+ part-time staff, achieving annual revenue exceeding $2 million

Product Development: Understood the market and created unique products and services to meet niche market demands.

Sales & Marketing: Designed and implemented promotional strategies to increase sales, boost profitability, and enhance brand visibility, while overseeing divisional marketing, advertising, and new product development.

Financial Management: Managed company finances by tracking expenses, budgeting effectively, maintaining P&L, and securing funding to meet business obligations.

Operational Excellence: Led organizational changes to modernize procedures, streamline operations, and reduce waste, improving efficiency and minimizing bottlenecks.

Skilled in delivering exceptional customer service, operating cash registers with accuracy, training and mentoring staff, monitoring team performance, and ensuring cash reconciliation accuracy.

• Provided exceptional customer service by assisting with purchases, locating items, and promoting reward programs.
• Efficiently operated cash registers, ensuring accurate cash, check, and credit card transactions.
• Trained and mentored cashiers on company policies, cash handling, and customer service standards to maintain a skilled team.
• Monitored and improved employee performance to achieve productivity goals and maintain operational efficiency.
• Ensured cash drawer accuracy by performing start and end-of-shift reconciliations.

Provided exceptional service in a Japanese izakaya by guiding menu selections, ensuring order accuracy, maintaining a clean dining area, and earning consistent positive customer feedback.

• Guided customers through menu selections by sharing detailed knowledge of Japanese izakaya dishes, flavors, and pairings to enhance their dining experience.
• Efficiently processed orders and coordinated with kitchen staff to ensure accurate and timely food preparation.
• Maintained a clean and organized dining area by quickly resetting and cleaning tables to support fast guest turnover.
• Fostered seamless communication with kitchen staff to ensure order accuracy and exceptional service.
• Consistently received positive customer feedback for delivering attentive and efficient service.