ANKIT PANDEY
Senior IT Support Engineer
Ojima
Summary
A technocrat with 12+years of experience in System Administration, Networking, Client Servicing and Troubleshooting/Technical Support. Presently associated with Citi Bank (Tokyo) through NTT Data as a SystemAdmin. 1 years 6 Months exp working for Hewlett Packard as L2 in Citrix. 2 Years of Experience worked with CGI as L2 Support on Servers. 1 year 9 months of experience worked with Hewlett-Packard Pvt Ltd,
Overview
17
17
years of professional experience
7
7
Certifications
2
2
Languages
Work History
System Administrator (L2)
Citi Bank
Tokyo
07.2013 - Current
- Company Overview: Citi Bank (Tokyo) through NTT Data
- Install upgrade, support and troubleshoot Windows OS, authorized desktop applications hardware and peripheral equipment
- Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training for the Executive users (VIP users including company CEO)
- Managed a prototype virtual environment for testing which included working closely with the end-user and the management team perform an Assessment on the current infrastructure and develop recommendations for implementing a new technology environment.
- Using SCCM/Radia to install application on Windows Client.
- Supporting major trading application like Bloomberg, Thomson Reuters.
- Supporting all BYOD apps like Blackberry work, Access, Connect, One approval, Mobile token.
- Supporting VIP Users over the phone call for remote issues and minimize the business impact.
- Setup COB (Continuity of business) at other site for critical business users to avoid any business impact in case of disaster.
- Testing new apps/VTM's before approving change request for Tier1 applications.
- Using Service now tool to manage Daily incident tickets and Change request.
- Citi Bank (Tokyo) through NTT Data
- Successfully completed Citi office move from Citi Tennozu Isle office to Shinjuku office around 7000 users.
- Lead this project and successfully completed Harumi site decommission around 2000 desktops and SMB Move to OPB (Moved around 1500 users).
- Completed Successfully wi10 Thick and VDI virtual migration using Zero Touch Technology.
- Citrix Migration for around 2000 users.
- Migration from Windows 10 to Windows 11 - Managed a prototype virtual environment for testing which included working closely with the end-user and prepare their testing environment and fix problem until user migration completed.
- MS Office Migration from office 2016 to office 365 - MS- Office migration including testing of major applications and Macros compatibility with O365. Coordinating with business for UAT and then schedule the migration of entire department.
Citrix Administrator (L2)
Hewlett Packard
Bangalore
12.2011 - 06.2013
- Familiarity with Citrix Presentation Server 4.5, 5.0,6.0,6.5.
- Monitor systems to ensure availability and stability.
- Installation, configuration and publishing new applications requested.
- Preparing and sending Citrix health check report on daily basis.
Systems Engineer
CGI India Business Development Group
11.2009 - 11.2011
- Supporting 8000 Servers.
- Managing Clusters Servers (2 Node Cluster, 8 Node Cluster).
- Configure RILOE, ILO in HP servers with the Help of onsite Tech.
- Rectifying Hardware Problems of HP Proliant DL 380 G7 and DL580G7, G5, G6 and HP Blade 680C G5 and HP Blade 460C G6, G1 and G5.
- Moving User Profiles from one site to another.
- Troubleshooting the incidents concerning the operating system and Middleware, Hardware on all managed servers.
- Performing Service Requests, RFCs (Request for Change), Change Activities (CA) on managed servers.
- Experience in the Wintel working with Microsoft server platforms and related technologies.
- VMware deployment and support experience using Virtual Center and Infrastructure Client.
- Supporting large server environments (8000+ systems) including experience planning and executing large deployments of new systems, upgrades, and maintenance.
- Installed, Configured and Managing Windows NT 4.0, Server 2003, Server 2008 with various Application Development Software.
L2 Support on Desktop and Servers L1 Support
HP e-global business Operations Pvt. Ltd.
Bangalore
02.2008 - 06.2009
- Company Overview: HP Customer Care Center, Electronic City, Bangalore.
- Working as IT Support Engineer at HP e-Global business Operations Pvt. Ltd. on Integrated Services Management Contract with E-logic Technologies Pvt. Ltd. that offers Technical Services to the client.
- Playing a responsible Role in troubleshooting problems logged by the client users in Day-to-day Operations and providing complete Technical Support to the customers.
- Generating reports in HPOV and HPSC (Hewlett Packard service center).
- Create and manage shared folders/files in file server. This includes providing shared folder permissions and security.
- Management and Troubleshooting of Network Printers, Print Queues & Print Services.
Education
Bachelor's Degree - Computer Science
Lucknow University
Lucknow 04.2006 - 07.2006
Hardware and Networking Professional -
IPCC
Skills
Installation
Active Directory
DNS
FTP
DHCP
Antivirus
Monitoring
Citrix
Systems Administration
Network Services
Network Client Workstations
Backups
Troubleshooting
User Environment Management
Certification
Hardware and Networking Professional Course from IPCC, Lucknow
Proficiency Areas
Installation Win2000/ 2003, 2008, Active Directory, DNS, FTP, DHCP, Antivirus Trend Micro server, Safe Boot Server and Client, Terminal servers, Windows XP, VMware Workstation 6.0, Monitoring, Citrix, Supporting Hardware of HP servers, IBM servers, Cluster Servers, Windows 10, Windows 11, Installing workstations, servers, network services and peripherals., Maintaining, installing and configuring network client workstations., Configuring backups with maintenance plans., Designing, Installing and configuring optimizing., Troubleshooting Windows 2000, XP, Vista systems., Maintaining a secured user environment by creating users, groups and giving them appropriate shared and NTFS Permissions., Maintaining a network of 5000 servers (HP Proliant DL 380 G7 and 580 G7 and Blade servers, IBM servers, Dell Servers)., Creating users as per company standards and giving rights as per team requirement.
Professional Enhancement
Undergone several training programs with Windows Admin team including topics: Active Directory Design, Server 2008, HPSIM, HP Blade servers.
Personal Vitae
ankitpandey.mcp@gmail.com, English, Hindi, Japanese (Basic)
Profile Snapshot
- Citi Bank (Tokyo) through NTT data, System Administrator (L2), 07/13 to present, Install upgrade, support and troubleshoot Windows OS, authorized desktop applications hardware and peripheral equipment., Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training for the Executive users (VIP users including company CEO)., Interfaced with multiple levels of users, management, and technical staff. Microsoft Office programs. Configuring/troubleshooting user's machines onsite and also remote offices based on their IT architecture setup, requests from users to upgrade their machines hardware/software. Troubleshooting user enable to access remote machines., Managed a prototype virtual environment for testing which included working closely with the end-user and the management team perform an Assessment on the current infrastructure and develop recommendations for implementing a new technology environment., Using SCCM install application on Windows Client
Timeline
System Administrator (L2)
Citi Bank
07.2013 - Current
Citrix Administrator (L2)
Hewlett Packard
12.2011 - 06.2013
Systems Engineer
CGI India Business Development Group
11.2009 - 11.2011
L2 Support on Desktop and Servers L1 Support
HP e-global business Operations Pvt. Ltd.
02.2008 - 06.2009
Bachelor's Degree - Computer Science
Lucknow University
04.2006 - 07.2006
Hardware and Networking Professional -
IPCC