Praveen Anthony
Seremban 2 ,13
Summary
Accomplished Senior Delivery Manager with a proven track record at EPAM Malaysia, specializing in Digital Business Transformation and Project Management. Expert in leveraging Artificial Intelligence and Cloud Services Integrations to drive business growth, achieving over USD 5 million in sales revenue. Renowned for strategic leadership and innovative solution architecture, significantly enhancing service delivery and client satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Delivery Manager - APAC & Europe
Just BI Sdn Bhd I EPAM Malaysia
11.2022 - 05.2025
- Responsible in leading and managing the Data & Analytics, Generative AI, Cloud, Intelligent Process Automation and Custom Development Implementations:
- Owning end-to-end solution delivery on the assigned account(s)
- Assuring governance of processes in delivery management and production as per selected delivery model
- Managing top management and clients - acting as a single point of responsibility over any delivery related matters, including escalations, upsells, ramp-downs, etc
- Taking responsibility over resources needed for delivery - assure sound skills and seniority staffing according to the delivery roadmap
- Accountable for the technical leadership regarding the delivery
- Ensuring a sound and futureproof architecture is planned and the implementation meets the technical quality standards
- Coordinating between multiple disciplines, stakeholders
- Establishing and manage long-term partnerships with the client(s)
- Addressing client(s) issues and identify and manage engagement risks
- Coordinating the preparation of customer proposals and statements of work
- Ensuring that projects are delivered in line with EPAM processes and methodologies; well versed in different delivery models, with focus on agile approaches
- Making sure that the customer executes their responsibilities on the engagements
- Building up delivery plan along with estimations on timeframes, quality and quantity of resources required to successfully deliver projects
- Establishing a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle
- Measureing and improve delivery productivity
- Supporting sales activities: participate in bid process, provide technical and management expertise to win bids
- Mentoring and coaching other delivery managers
- Actively contributing in EPAM-wide delivery management community
- Establised and managing relationship with principle product companies and focal point for global partnership and license managements
- Implemented Power BI Report Distribution Web Application for a global logistics company across 195 countries
- Custom developed application with a team of Front-End, Back-End, Power BI and Power Automate developers
- Implemented financial report submission and tracking portal for a global sport associate across 10 countries
- Custom developed application with a team of Front-End, Back-End, Intelligent Automation, UI/UX Designers and Project Management resources
- Implemented new business intelligent tool and report management process for a regional financial institute
- Managed a team form Power BI, Intelligent Automation and Project Management resources
- Managed regional resource movement across multiple site to project implementations
- Reviewed and managed resource training and growth plans for short term and long term engagement including reskilling and upscaling
- Scrum Master service offering for large global manufacturing, finance and supply chain industry
- Managing resources across multiple projects countries in Malaysia, Australia and Europe
- Secured new opportunities across multi-year revenue stream
Digital COE Lead - Global
Renoir Consulting (Malaysia) Sdn Bhd
08.2021 - 10.2022
- Responsible in leading and managing the Global Digital Transformation Centre of Excellence across Technology & Solutions, Robotics Process Automation and Data Implementations:
- Establish Digital CoE, organisation structure, roles & responsibilities
- Create governance frameworks for the management of the activities related to Data Analytics and Automation
- Identify, build, lead and deliver digital roadmaps, blueprints and deployment of RPA and Data Analytic solutions including Support and Maintenance for clients
- Address various RPA and Data requirements, primarily around business process automation from multiple industry groups to quickly assess and arrive at a plan to deliver the required services
- Support clients in the organisation of their internal CoE to support on-going operations
- Strategically partner with designated client stakeholders, digital transformation leadership, IT stakeholders and external partners to drive automation, innovation and scale
- Participate in solution design reviews
- Analyse & scope client requirements, along with the Solution Architects, RPA Designers, RPA Developers, Data Analytics Analyst and Data Engineers to generate value-adds & articulate their benefits to clients
- Manage, along with the RPA & Data Analytics resources, project timelines, quality and budget
- Lead the efforts to setup and execute Digital CoE to research, develop, incubate and drive adoption of the next generation of digital capabilities
- Understand industry best practices and challenge the status quo to support continuous improvement
- Define the technological platform most suitable to client needs
- Mentor team members related to RPA and Data Analytics (solution designers, developers, architects, consultants)
- Report performance of Digital CoE in accordance with the roadmap, outcomes and KPI's and proactively propose for continuous improvement and new digital solutions
- Managing digital transformation resources across two CoE - Asia & Europe
- Implementation of multiple RPA and Data projects across various industries
- Microsoft, Google, AWS, UiPath, Ingram Micro, Abbyy, WalkMe and various other global partnership and license managements
- Global Learning Management Systems (LMS) implementation, managing global resource training and certifications
- Established global support structure for RPA, Data, Solution & Systems
- Implementation of global Customer Relationship Management (CRM) and ticketing systems
- Supporting sales engagement for Digital Transformation initiatives across various industries
Director, Regional Head of Business Development & Service Delivery - APAC
Grid Infocom Pte. Ltd.
09.2017 - 03.2021
- Head of Business Development, Solutions Implementation & Service Delivery for Robotics Process Automation, Artificial Intelligence with Machine Learning, Deep Learning, Computer Vision, and Intelligent Optical Character Recognition
- Managing service delivery for new and existing implementations with infrastructure services across multilayer processes across Finance & Banking, Insurance, Telecom, BPO, Manufacturing, Pharmaceutical, Shared Services, Public Sector and Retail
- Managing sales opportunities within targets and schedules while meeting client needs, business objectives and service delivery framework
- Setting monthly, quarterly and yearly forecast to meet the projected sales target across all sales execution
- Growing revenue with acceptable price margin, selling to valuable customer base and managing collections
- Contracts discussions, cross-sell and up-sell alternative solutions, securing deals on negotiations, long and short terms engagements
- Cross-functional Initiatives and campaign sales campaign management
- Managing budget according to revenue targets
- Monitoring continuous improvement of operations
- Engaging with client relationship and establishing partnership
- Managing service delivery with strategic technology rollout across project implementations in robotics, AI & Digital IT services
- Contributing to regional and global revenue according to the key result areas
- Stakeholder management for internal and clients
- Owning the technical aspects of the sales process from lead to close
- Educating prospects & customers on the Intelligent Automation market
- Providing software demos and introduction to solution implementation
- Facilitating deep dive workshops to review customer use cases
- Conducting portfolio canvassing exercises to identify potential use cases for automation
- Reviewing cost benefit analyses that provide input into the sales process
- Coordinating and enable successful project execution by working with onsite and offshore teams
- Providing technical consulting service to sales prospects and customers as required
- Working closely with internal engineering and development team on platform and algorithm enhancements
- Contributing to RFIs, RFPs and questionnaire
- Won contracts in banks, telecommunication, logistics and manufacturing industry across APAC
- Secured over USD 5 million sales revenue
- Successfully sold over 370 licenses for Robotics & Ai implementations
- Managing over USD 7 million sales pipeline
- Managing partnership with principles, partners and solution providers across APAC
AVP - Head of Sales & Solutions Implementation - APAC
Emerio (an NTT Communications Company)
07.2016 - 07.2017
- Engagement of new business development initiatives
- Heading initiatives for New and Existing business in Application and Infrastructure Services Delivery implementation on services across multilayer applications
- Specialised service verticals: Digital Solutions, Banking & Finance, Insurance, Travel, Transport & Logistic, Telco, Retail, Healthcare, Technology, Human Capital, Education and Government
- USD 3 million sales closure
- Successfully secured 2 key opportunities with 6 months
- Managing sales opportunity across APAC
- Managing partnership with Principles, Partners and Solution Providers
- Vertical lead for Banking, Insurance, Telecommunication, Automotive and Utilities
Director, Business Development - APAC
Sutherland Global Services Malaysia Sdn. Bhd.
04.2015 - 06.2016
- Engagement of new business development initiatives across Asia Pacific with 3 delivery hubs in Malaysia, Philippines, and China
- Overlooking at Malaysia Centre of Excellence growth and project engagement
- Delivery implementation on Customer Centric - Omni Channel, Back Office (Finance & Accounting and Analytics)
- Specialised in 9 service verticals: Digital Solutions, Banking & Finance, Insurance, Travel, Transport & Logistic, Telco, Retail, Healthcare, Technology and Government
- Over USD 50 million sales pipeline over 5 years
- Successful secured aviation Finance & Accounting projects (Implementation of People, Process & Technology)
- Delivery engagement for global cut-over
- Technology Vertical Lead for APAC
- Research Lead for APAC team
Director, BPO Services - APAC
Kannal Services Sdn. Bhd. (Kannaltec Berhad company)
01.2014 - 03.2015
- Head of Service Delivery & Consulting
- April 2012 to Jan 2014: Senior Manager, Service Delivery
- Managing Kannal Outsourcing business development, operations, service delivery & consulting Implementation
- Specialized in Business Process Outsourcing (BPO), Human Resource Outsourcing (HRO), Knowledge Process Outsourcing (KPO), Information Technology Outsourcing (ITO), Robotic Process Automation (BPA) and Healthcare (HC)
- Head of 300 seats concept office implementations
Assistant Vice President
ank Simpanan Nasional (BSN)
09.2009 - 09.2011
- Project Manager for BSN critical business units and system development engagement
- Project Manager for IP Telephony with hybrid PABX migration for BSN HQ, Training Centre branches and 12 state branches around Malaysia
- Migration from Analog to Digital & IP Telephony system (Nortel to Aspect System / Genesys System)
- Project Manager for SharePoint implementation
- Bankwide SharePoint implementations for 5000 over users
- Multilayer customisation including branch level approvals for personal loan submissions
- Advisor to other project planning within Transformation Management Office (TMO) for bank wide project
- Advisor to Central Bank (Bank Negara) regulatory proposals
- BCP Coordinator for Transformation Management Office (TMO)
- Asset Manager for Transformation Management Office (TMO)
- Risk Champion for Transformation Management Office (TMO)
- Planned and produced high level business cases worth RM 50million to ensure projects are in sync with BSN strategic
- Successfully rolled high level Fundamental Table report management reporting
- Implementation of new Transformation Management charter for BSN with 5 years road map planning
- Implementation of TMO programme management methodology based on PM BOK
- Re-engineering of processes for Internet Banking, Credit Card, Customer Service, Complaints Management, Tele-Collection, Tele-Marketing and ATM Services
- Design and development of new CRM solutions for bank wide to instil new customer satisfaction rate
- In-charge for all Contact Centre hiring including Contact Centre Managers
- In-charge of new Contact Centre renovations with state-of-the-art look and feel
Hewlett Packard South Pacific Team Manager
Datacom Southeast Asia Sdn. Bhd.
12.2007 - 06.2009
- Managing Australia and New Zealand Hewlett Packard consumer desktop support team and surrounding South Pacific regions
- Managing the contact centre operations with COPC standard
- Managing the Gallop and project operations for Tier 1 and Tier 2 group
- Side-by-side monitoring and provide feedback & coaching to CSR & TSRs to improve service quality
- Manage escalations from CSRs & TSRs
- Monitor emails/callbacks/escalations backlog
- Readiness - planning and initiating tactics and strategies to support HP products and customers
- Responsiveness - meet KPI expectations
- Resolve technical and procedural competency/expertise of support team and Customer Satisfaction results produced from the team
- Staff - Manage, motivate and develop CSRs & TSRs skills to improve performance by reducing attrition, unscheduled leave
- Appointment to implement Tier 1 & Tier 2 group split for the HP ANZ Team
- A team of 35 reps split between CS & TS reps with 5 technical leads
- The budget allocated for the split was USD 50 thousand and the turnover per year was estimated to be USD 5 million in revenue
- Project Manager for internal COPC certification and implemented Table F for the team metrics tracking
- Project Manager HP Global QMS Audit with a combination of ISO 9001 & COPC scope for HP ANZ & HP SEA team
- The HP Global Audit team consist of key personal from HP Bangalore, Korea, Singapore & South Pacific
- The project involved all internal department managers and shared resources key owners
- Compiled the weekly to monthly data for HP ANZ & SEA team for pre-audit for the 18 sections involved during the audit
- Contingency Plan Implementation
- Client Engagement - This includes managing an efficient business to maximize customer satisfaction while keeping costs low
- Quality - Manage predominantly through COPC Standard maintenance and management
- Continuous proactive evaluation and improvement of performance metrics and processes
Customer Solutions Team Manager
Entellium Technologies (M) Sdn. Bhd.
02.2003 - 11.2007
- Manage Entellium application suite and internal network support
- Handling customer via chat software, incoming calls and making outgoing calls when needed to users around the globe
- Managing 12 hours shift without any development team support when needed
- Managing engineers in KL / USA office
- Managed 2 shift whenever needed - around 9 team members
- Provided ideas in producing high quality shift reports and managed a successful helpdesk team
- Achieved 6 CRM Solutions Awards for best Customer Solutions Support by CRM Review, USA
- Estimated team budget of USD 5.5 million
- Successfully implemented Go to Meeting client for conferencing in Entellium Technologies
- The budget allocated for the implementation was USD 5 thousand
- Successfully implemented VOIP system for Entellium Technology via hosting company Speakeay.Net based in North America
- The project incurred a scoping budget of USD 7 million
- Managed global organisation e-mail exchange server and able to troubleshoot application from backend via MS SQL server
Technical Support Tier 2 Project Lead
IT 365 (M) Sdn. Bhd (Subsidiary of Standard Chartered Group)
12.2001 - 02.2003
- Banking application support:
- Application Support for East & Mesa region
- Software Development Life Cycle Management
- LAN/WAN and Hardware Support
- Conducting Call Centre Technical and Management Skills
- Training Standard Chartered users in Malaysia and Pakistan
- Assigned to Standard Chartered Bank, Karachi - Pakistan to prepare the transition scope for cut over from Middle East operations to East Asia
- Project transition implementation budgeted at USD 200 million
- Involved in disaster recovery implementation between East (KL) & West (India) IT Hub for Standard Chartered Bank
- Involved in Scope International (SCB subsidiary) transition project
- Transition was budgeted at USD 90 million
Technical Specialist
Gateway Computers (M) Sdn. Bhd.
07.2000 - 11.2001
- Technical Support for Desktop, Notebooks & Server
- Hands on technical trouble shootings for Desktop & Notebooks in-house service centre
- Provided phone technical support for the Asia Pacific region
- Managed all major account customers for parts replacement
System Engineer
Standard Chartered Bank (M) Sdn. Bhd.
02.1996 - 07.2000
- Troubleshoot internal bank end-user's computer laptop & desktop on technical issues
- Troubleshoot LAN / WAN servers & printers between KL & Hong Kong
- Assigning Technical Engineers for daily on-site jobs
- Coordinating client's issues with engineers
- Managing maintenance equipment contracts between customers and major vendors
- Develop technical maintenance charts for various maintenance contracts
Education
MBA - Business Administration
Cardiff Metropolitan University
UK09-2017
Skills
- Artificial Intelligence
- Cloud Services Integrations
- Robotics Process Automation
- Solution Architecture
- Design Thinking
- Business Development
- Service Delivery
- Digital Business Transformation
- Financial & Risk Management
- Project Management
- Business Analytics & Analysis
Languages
- English
- Bahasa Melayu
- Bahasa Indonesia
Personal Information
- Date of Birth: 10/27/78
- Nationality: Malaysian
- Marital Status: Married
Languages
English
First Language
English
Advanced (C1)
C1
Malay
Advanced (C1)
C1
Certification
Certified Outsourcing Professional (COP)
IAOP Master Class
Microsoft
Certified Azure AI Fundamentals
Certified Azure Data Fundamentals
EPAM
AI Engineering Learning Journey Program
Scrum
Professional Scrum Product Owner II
References
References available upon request.
Timeline
Senior Delivery Manager - APAC & Europe
Just BI Sdn Bhd I EPAM Malaysia
11.2022 - 05.2025
Digital COE Lead - Global
Renoir Consulting (Malaysia) Sdn Bhd
08.2021 - 10.2022
Director, Regional Head of Business Development & Service Delivery - APAC
Grid Infocom Pte. Ltd.
09.2017 - 03.2021
AVP - Head of Sales & Solutions Implementation - APAC
Emerio (an NTT Communications Company)
07.2016 - 07.2017
Director, Business Development - APAC
Sutherland Global Services Malaysia Sdn. Bhd.
04.2015 - 06.2016
Director, BPO Services - APAC
Kannal Services Sdn. Bhd. (Kannaltec Berhad company)
01.2014 - 03.2015
Assistant Vice President
ank Simpanan Nasional (BSN)
09.2009 - 09.2011
Hewlett Packard South Pacific Team Manager
Datacom Southeast Asia Sdn. Bhd.
12.2007 - 06.2009
Customer Solutions Team Manager
Entellium Technologies (M) Sdn. Bhd.
02.2003 - 11.2007
Technical Support Tier 2 Project Lead
IT 365 (M) Sdn. Bhd (Subsidiary of Standard Chartered Group)
12.2001 - 02.2003
Technical Specialist
Gateway Computers (M) Sdn. Bhd.
07.2000 - 11.2001
System Engineer
Standard Chartered Bank (M) Sdn. Bhd.
02.1996 - 07.2000
Certified Outsourcing Professional (COP)
IAOP Master Class
Microsoft
Certified Azure AI Fundamentals
Certified Azure Data Fundamentals
EPAM
AI Engineering Learning Journey Program
Scrum
Professional Scrum Product Owner II
MBA - Business Administration
Cardiff Metropolitan University
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