Praba Liyanaweera
Kuala Lumpur,14
Summary
Versatile professional with a track record of enhancing customer experience at Srimali Grand Meradian, adept in communication and problem-solving. Demonstrated leadership in quality assurance at Alpha Apparel, ensuring product excellence. Excels in teamwork, customer relations, and driving brand growth through strategic marketing initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Company1at
Employer1
07.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Office Executive
Srimali Grand Meradian
05.2019 - 07.2021
- Greet and assist guests upon arrival, ensuring a warm and friendly welcome.
- Handle the process of guest check-ins and check-outs efficiently.
- Answer phone calls, respond to inquiries, and direct calls to the appropriate department.
- Manage room reservations and update booking systems as needed.
- Communicate with housekeeping, maintenance, and other departments to fulfill guest requests.
- Offer guests information about hotel services, amenities, and local attractions.
- Ensure the front desk area is organized, presentable, and running smoothly.
- Help with administrative duties like filing, data entry, and managing emails.
MarketingExecutive
Sahasrain International
08.2016 - 04.2019
- Create and run marketing campaigns to promote products or services.
- Coordinate with the sales team to align marketing and sales efforts.
- Help plan and manage events and product launches.
- Help grow and maintain the company’s brand image.
Final Quality Auditor
Alpha Apparel
05.2009 - 08.2016
- Carefully check finished products to make sure they meet the required quality standards.
- Make sure quality checks follow industry rules and company policies.
- Share audit results with the production team to fix quality problems and offer suggestions for improvement.
- Help and train junior staff on quality standards and how to inspect products.
- Suggest ways to improve the process based on repeated quality issues.
Education
High School Diploma -
School Name
KurunagalaNo Degree - Textile And Management Course
National Institute of Business Management
Colombo, Sri LankaSkills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Communication Skills
- Time Management
- Problem-Solving
- Computer Literacy
- Leadership Skills
- Customer Relations
Certification
Human Resource management Certificate Course
Timeline
Company1at
Employer1
07.2021 - Current
Front Office Executive
Srimali Grand Meradian
05.2019 - 07.2021
MarketingExecutive
Sahasrain International
08.2016 - 04.2019
Final Quality Auditor
Alpha Apparel
05.2009 - 08.2016
High School Diploma -
School Name
No Degree - Textile And Management Course
National Institute of Business Management
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