PIERFELA JORIANE MAGANGA MABIKA

• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Collaborated with team members to streamline translation processes and workflows.

• Managed scheduling for volunteer shifts, optimizing resource allocation and improving operational efficiency.
• Translated documents from English to French, ensuring cultural relevance and accuracy.
• Interpreted verbal communications in meetings, facilitating clear understanding among participants.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.

sales assistant

• Supported sales team by organizing client meetings and preparing presentation materials.
• Conducted market research to identify trends and inform strategic decisions.
• Assisted call-in customers with questions and orders.
• Boosted sales revenue by developing and implementing targeted marketing strategies.