Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

PICHORANAI LY

Tokyo

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Dependable customers serving successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

6
6
years of professional experience

Work History

Server

Wagyu Yakiniku PANGA Asakusa
05.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Store Manager

Frappe Kakigori
10.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cashier, Server

Tasty House
03.2020 - 09.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cashier

The Orient Express
01.2020 - 09.2020
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.

Education

Language Course - Japanese Language

Akamonkai Japanese Language School
Arakawa
03-2026

Bachelor of Arts - Criminology With Social Psychology

University of Essex
06-2023

High School Diploma -

INTO UEA
07-2020

Skills

  • Dining area maintenance
  • Register operation
  • Customer complain resolution
  • Customer service
  • Team collaboration
  • Hospitality and accommodation

Languages

English
Native or Bilingual
Thai
Full Professional
Cambodian
Native or Bilingual
Japanese
Professional Working

Personal Information

Title: Student

Timeline

Server

Wagyu Yakiniku PANGA Asakusa
05.2025 - Current

Store Manager

Frappe Kakigori
10.2023 - Current

Cashier, Server

Tasty House
03.2020 - 09.2020

Cashier

The Orient Express
01.2020 - 09.2020

Language Course - Japanese Language

Akamonkai Japanese Language School

Bachelor of Arts - Criminology With Social Psychology

University of Essex

High School Diploma -

INTO UEA

Similar Profiles

CREATE PROFILE
PICHORANAI LY