Summary
Overview
Work History
Education
Skills
Timeline
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PICHORANAI LY

Student

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Dependable customers serving successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Store Manager

Frappe Kakigori
10.2023 - 10.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cashier

The Orient Express
01.2020 - 04.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.

Cashier, Server

Tasty House
07.2020 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

No Degree - Japanese Language

Akamonkai Japanese Language School
Higashinippori, Japan
04.2001 -

Bachelor of Arts - Criminology With Social Psychology

University of Essex
Colchester, UK
04.2001 -

High School Diploma -

INTO UEA
Norwich, UK
04.2001 -

Skills

    Customer service management

    Store merchandising

    Store operations

    Adaptability and flexibility

    Cleaning and sanitizing

    Problem-solving abilities

    Task prioritization

    Customer service

    Teamwork and collaboration

    Multitasking and organization

Timeline

Store Manager

Frappe Kakigori
10.2023 - 10.2024

Cashier, Server

Tasty House
07.2020 - 08.2021

Cashier

The Orient Express
01.2020 - 04.2022

No Degree - Japanese Language

Akamonkai Japanese Language School
04.2001 -

Bachelor of Arts - Criminology With Social Psychology

University of Essex
04.2001 -

High School Diploma -

INTO UEA
04.2001 -

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PICHORANAI LYStudent