Summary
Overview
Work History
Education
Skills
Timeline
Generic
PHYU SYN WIN

PHYU SYN WIN

Customer Service Representative
Tokyo

Summary

Professional with strong communication and problem-solving skills, ready to excel in customer service and support roles. Capable of managing high-volume calls, addressing inquiries, and resolving issues efficiently. Valued team player with adaptability and focus on achieving results. Skilled in active listening, empathy, and maintaining composure under pressure.

Developed exceptional communication and multitasking skills in fast-paced customer service environment. Demonstrates ability to handle high call volumes and resolve inquiries efficiently. Looking to transition into new field, leveraging these skills to contribute effectively in dynamic setting.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Call Center Customer Service Agent

Fellowship Co.,Ltd
09.2025 - Current
  • Performed data entry operations to update database with customer responses.
  • Handled challenging situations with empathy and tact, resulting in positive outcomes for both customer and company.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.

Front Desk Receptionist

有限会社幸手部品工業
09.2024 - 03.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

MBA - Business Administration And Management In Fashion

Bunka Fashion Graduate University
Tokyo, Japan
04.2001 -

Bachelor of Arts - English Literature

Mandalay University
Mandalay
04.2001 -

Skills

    Microsoft Excel and PowerPoint

    Data entry

    SQL knowledge

    Power BI dashboards

    Language proficiency

    Interpreting support

    Listening skills

    Customer service

    Problem-solving

Timeline

Call Center Customer Service Agent

Fellowship Co.,Ltd
09.2025 - Current

Front Desk Receptionist

有限会社幸手部品工業
09.2024 - 03.2025

MBA - Business Administration And Management In Fashion

Bunka Fashion Graduate University
04.2001 -

Bachelor of Arts - English Literature

Mandalay University
04.2001 -
PHYU SYN WIN Customer Service Representative