I love to travel and also love to learning new languages and new enviroments
Phoo Pwint Wai
Good Command Of English And Japanese (speak , Read And Write ) . Computer Skill : Window , Word And Excel . Able To Handle A Great Variety Of Tasks And Responsibilities Simultaneously And Efficiently ;fast Learner .Able To Follow Detailed Instructions. Work Well With Little Or No Supervision . Flexibility With Any Of The Working Hours .
Kita-ku Ukima 3-21-30 Runassa K 203,Tokyo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
F&B Service Staff
The Peninsula Hotel Tokyo
Chiyoda ku , Yurakucho , tokyo ,Japn
04.2020 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Banquet Captain
Palace Hotel ,Tokyo
Chiyoda ku, Tokyo , Tokyo, Japan
10.2018 - 04.2019
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Returned reusable goods and serving equipment for inventory and restock.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Executed synchronized meal service simultaneously serving multiple guests.
- Prepared serving and appetizer trays and set tables at diverse events.
F&B Attendant
Emirates Airline , Business lounge
Dubai , United Arab Emirate
09.2012 - 03.2016
- Followed workplace safety procedures to reduce accidents and hazards.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Handled separate checks and other special requests to facilitate enjoyable dining experience.
- Offered specialty drinks, desserts and other premium items to maximize revenue.
- Greeted guests warmly to foster welcoming environment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Collected orders and relayed them to bartenders quickly and accurately.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Law (LLB) - Dagon University , Law Subject
Dagon University
Yangon, Myanmar 10.2008 - 10.2011
Hospitality Supervision Course Level 2 - Hospitality Administration And Management
Star Resources
Yangon, Myanmar 01.2012 - 05.2012
Diploma of Hotel & Travel Course - Hospitality & Business Course
Sundai Travel & Hotel Collage
Tokyo, Japan 04.2018 - 03.2020
Diploma of Language School - Japanese Language Student
Tokyo Global Japanese Language
Tokyo , Japan 04.2017 - 02.2018
Skills
Order accuracy
undefinedCertification
Certified [F&B Airport ,Service], [Emirates Flight Catering ] - [2012-2016]
Interests
Timeline
F&B Service Staff
The Peninsula Hotel Tokyo
04.2020 - Current
TOEIC (695 )
12-2019
Banquet Captain
Palace Hotel ,Tokyo
10.2018 - 04.2019
Diploma of Hotel & Travel Course - Hospitality & Business Course
Sundai Travel & Hotel Collage
04.2018 - 03.2020
Certificate of Japanese Language Proficiency N2
01-2018
Certificate of Japanese Language Proficiency N3
08-2017
Diploma of Language School - Japanese Language Student
Tokyo Global Japanese Language
04.2017 - 02.2018
F&B Attendant
Emirates Airline , Business lounge
09.2012 - 03.2016
HABC Level 2 Award in Food Safety
09-2012
Aviation Security Awareness
09-2012
Hospitality Supervision Course Level 2 - Hospitality Administration And Management
Star Resources
01.2012 - 05.2012
Bachelor of Law (LLB) - Dagon University , Law Subject
Dagon University
10.2008 - 10.2011
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